Main Line Health is dedicated to exceptional patient care
Headquartered in the northeastern United States, Main Line Health (MLH) operates several acute care hospitals, a rehabilitation center, and approximately 130 physician practices. Its physicians and staff aim to provide high-quality, compassionate care across a wide array of healthcare specialties, including primary care, pediatrics, orthopedics, cancer treatment and management, and mental health.
A lack of full visibility into IT and medical IoT devices made audits labor and time-consuming
MLH began its journey with Armis from ServiceNow to replace its ineffective asset management system. A lack of visibility into the IT and IoT biomedical environment prompted the MLH team to evaluate Armis for its AI-powered asset intelligence. MLH did not have the certainty that its medical devices were secure and lacked confidence in its security infrastructure to prevent external attacks. The lack of visibility caused disjointed, manual processes when preparing for compliance audits and difficulty obtaining the necessary information. As MLH technical teams dove deeper into the power of Armis, use cases quickly expanded.
In testing, there was no comparison to the accuracy and granularity of biomedical data
The MLH security team conducted a proof-of-value (PoV) over the course of a month, comparing Armis to other asset management tools.
Right at the outset, Armis detected the number of devices in the low six figures, including thousands of biomedical devices. “The volume of devices discovered by Armis was unanticipated. We thought we had about half as many,” said Kevin Werner, System Director of Operations. “We were especially impressed by the accuracy and granularity of the data that Armis gathered about each device—something we could not get from any other solution we looked at.”
In its drive to continually improve cybersecurity, the IT and biomedical technical teams now use the platform to uncover and mitigate risks associated with technical debt and biomedical device recalls, justify new equipment purchases, enable micro-segmentation, build a more cohesive security ecosystem, and automate compliance. MLH plans to continue its ambitious modernization efforts with Armis at the core.
Armis from ServiceNow brings more value to security tools and delivers data to help keep assets up to date
Armis has given everyone, including the C-suite, greater peace of mind by providing a line of sight to medical and IT devices. In fact, the security team is constantly touring facilities demonstrating the benefits of the platform to get increased buy-in from users across all departments within MLH.
“Before Armis, we didn’t know if our medical devices were secure or if there were safeguards in place around them to prevent outside penetration,” said Charles Riccardi, System Director, Biomedical Engineering. “Armis has provided us with a wealth of information and intelligence, enabling us to see what we couldn’t see before, identify risks, and act quickly to remediate issues. We feel better knowing our organization is in a much more secure space.”
MLH IT security teams echo the same sentiment. “Armis is at the core of everything we do, giving us complete visibility into all our devices and the ability to quickly detect and respond to threats when they arise,” said Werner.