Novartis uses GRC on the Now Platform
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Novartis eliminates complexity by consolidating IT systems

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Reduces number of IT systems

3 people

Increases employee job satisfaction

Management Console

Enhances IT system transparency

Collaborating with ServiceNow, Novartis was able to simplify its IT systems
Novartis International AG, is a Swiss multinational, employing more than 125,000 people globally. One of the world’s largest pharmaceutical companies, with a vision to be a trusted leader in changing the practice of medicine, it commercializes innovative patented medicines to enhance health outcomes for patients and healthcare professionals.

With a number of different systems to perform vital workflows, came a large amount of complexity. Using ServiceNow, this complexity has been replaced by a robust and transparent system. Time spent on repetitive tasks has been reduced, enabling staff to focus on tasks that deliver the highest value, which in turn has resulted in a more engaged workforce.

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Novartis
CUSTOMER
Novartis
HEADQUARTERS
Basel, Switzerland
INDUSTRY
Healthcare
EMPLOYEES
125,000

Managing third party risks for a company like Novartis is crucial — we are able to do that better thanks to having a technology that facilitates this whole process for us.

Andrea Orani

Head of Strategy, Human Rights and Third Party Risk Management

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ServiceNow IT Service Management

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