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Plexus uses ITSM and SPM
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Plexus brings visibility and insight to a global workforce

One point of contact for all IT queries

Enhanced visibility and insights gained

Improved communication with IT


A key to quality communication

Plexus Corp. has over 40 years' experience in providing electronic manufacturing services to companies in the Americas, Asia-Pacific, and Europe—transforming their ideas into branded products that help build a better world.

With a global workforce of over 25,000 members, Plexus needed an IT solution for employees that amounted to more than just a homegrown ticketing system—one that granted visibility and enabled autonomy for all staff.

The company found what they were looking for in ServiceNow, allowing end users and employees to communicate easily with IT, and Strategic Portfolio Management Pro providing an intake method and resource planning tool for all IT’s work.


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Plexus Corp.
Plexus Corp.
Neenah, Wisconsin

We needed a tool that was more than just a ticketing system. Not just tickets for things that were broken. ServiceNow provides that.

Karlie Williams

System Administrator

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Strategic Portfolio Management

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