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Raymond James uses ITSM on the Now Platform
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Raymond James associates have data transparency like never before


Platform to access all services


Advisors benefit from unified workflows

$900+ billion

Assets managed using real-time metrics


Raymond James Financial, Inc. is a global financial services company with more than $5 billion in annual revenues and over $900 billion in client assets. The company’s subsidiaries provide a diversified set of financial services to clients throughout the United States, Canada and overseas—including investment and financial planning, investment banking, asset management and brokerage services. Raymond James’ customer service is ranked among the best in the United States, and the company has been recognized nationally for its corporate philanthropy and community support. 

A longtime ServiceNow IT Service Management and ServiceNow IT Asset Management customer, Raymond James has enhanced the employee experience. Pulling a single report is now all that is required to prepare for a vendor audit—something that previously took two weeks of work. In addition, the company can set policies to automatically reclaim unused and underutilized software licenses, generating significant savings.

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Raymond James Financial
Raymond James Financial
St. Petersburg, FL
Financial Services

The Now Platform has allowed us to unify through designed workflows that are easy to use and drive efficiency in the organization.

David Allen

Chief Technology Officer

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ServiceNow IT Service Management

Explore the solution that helps Raymond James enhance the employee experience.

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