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Scripps Health IT takes care of those that take care of patients with ServiceNow
Scripps Health logo

Scripps Health introduces time and efficiency into the care process with ServiceNow

Healthcare

Frees up time to spend with patients

20%

Reduction in service desk calls with eAssist

Service portal

Extends capabilities to private practice

Giving more time to physicians and caregivers to spend with patients
Scripps Health is a private, nonprofit, integrated healthcare system which provides a wide range of medical, surgical, and support services at four hospitals and dozens of walk-in clinics.

As part of a large IT initiative to transform its clinical workflows and make it easier for clinical staff to focus on patients, Scripps Health integrated eAssist, its electronic help desk portal, with ServiceNow IT Service Management to automate and streamline its service desk function and put all the details about an incident a physician may have logged right at their fingertips.

The Scripps Health service desk gets approximately 1,000 calls per day. With eAssist, Scripps Health has reduced its service desk call volume by nearly 20%, resulting in an estimated savings of $150,000 to $200,00 per year—not to mention the extra time created for clinicians to spend with their patients.

Scripps Health has also extended the ServiceNow capabilities into its physician's private practices, enabling them to purchase items such as printers, computers, and other services.  

Scripps Health
Scripps Health
CUSTOMER
Scripps Health
HEADQUARTERS
San Diego, California
INDUSTRY
Healthcare
EMPLOYEES
13,000

Anytime you can free up time for a physician or other caregiver to spend with a patient, that is almost incalculable.

Clark Kegley, MBA CHCIO

Assistant Vice President for Information Services

ServiceNow HR Service Delivery

ServiceNow IT Service Management

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