Making world-class technology available to all

snacc-it is on a mission to bring the game-changing benefits of the ServiceNow AI Platform to small- and medium-sized organizations. A subsidiary of agineo, one of Germany’s leading enterprise IT service management consultancies, snacc-it delivers ServiceNow’s powerful features and functionality in bespoke packages to suit the needs and budgets of start-ups and young businesses seeking rapid growth.

snacc-it specializes in fast, agile, custom application development. To stay ahead of its competition, positioning ServiceNow’s AI capabilities at the core of its production environment was essential. Championing the use of AI would also help to attract Europe’s best graduates into its ServiceNow skills training program, replacing time consuming and costly developer recruitment processes with its very own, precisely curated talent pipeline. 

Now Assist AI accelerates code and application development

snacc-it is ideally positioned to support its customers, and those of agineo too, specifically by ramping up its use of Now Assist for Creator to accelerate application development—by up to 30%—on the ServiceNow AI Platform.

Whether snacc-it’s developers are generating code, building automations, or summarizing workflows, Now Assist for Creator provides a fast, efficient, intuitive, and scalable way to transform ideas into workable solutions. Here’s how it works:

• Developers input text or code prompts in natural language
• Now Assist for Creator autogenerates code segments, speeding up the scripting process while improving coding accuracy
• When a line of code is initiated, Now Assist interprets the intent and autocompletes it, saving time and avoiding syntax errors, resulting in more robust, sustainable code, reducing the need for refinements later
• Flow recommendations analyze partially created workflows and make suggestions for the next component
• Developers can continuously adjust these workflows using ServiceNow App Engine’s no-code Flow Designer interface

According to Daniel, Managing Director at snacc-it, Now Assist for Creator is a highly efficient jumping off point for innovation, where ideas can be quickly developed and tested.

“We are often commissioned by partners and customers to create app prototypes,” he explains. “Thanks to Now Assist, we can produce these prototypes 30% faster at a superior quality, with reduced development time and more efficiently.

“Higher quality, more developed prototypes are more likely to gain the support of customers, are less likely to need redevelopment work and can then be completed and launched more quickly and efficiently.”

Now Assist attracts talented new recruits to turbocharge their careers

Not only does Now Assist for Creator reduce development timescales by up to 30%, it also turns snacc-it’s new recruits into valuable and productive team members within weeks.

“Now Assist for Creator solves some important challenges, for snacc-it, for agineo, and for our customers,” explains Dr Ralf Altemeyer, Consulting Director at agineo. “We’re able to attract the most talented students who see a great opportunity here to begin an exciting career using the best tools.

“We can give them valuable ServiceNow skills that are in demand, that meet our own specific requirements and those of our customers, and they can be valuable and productive very quickly.”

Dr Altemeyer also believes that in-house training provides the control that he says is vital to ensure high standards and consistency, producing skilled graduates confident in their abilities.

“Recruitment of fully trained consultants is difficult, costs can be very high, up to €18,000 per recruit, and they may not have AI expertise, so training our own people to use Now Assist for Creator makes great commercial sense. It’s very efficient, gives us the quality control we need and the best chance of building a strong team, to benefit us and our customers.”

For new or inexperienced ServiceNow developers, Now Assist for Creator provides a range of intuitive features and functionality that enable them to focus on the user and the value of the application itself, rather than the technicalities of coding.

“Previously it could take three to six months for a new recruit to be ready to work on customer projects,” says Daniel Killian, snacc-it’s Managing Director. “Now, using Now Assist for Creator, they can be productive in just one month, working on live projects for both snacc-it and agineo.”

Faster learning and speedier work delivery with AI

snacc-it is currently training around 40 students, attracted from some of Germany’s leading technology colleges, including nearby Aachen University. Since the training program began, which is designed and delivered remotely by snacc-it, 10 former students have already transitioned into full-time roles at agineo, saving the company €180,000 in recruitment costs.

“Our applicants have high expectations—they are looking for an employer with a clear AI strategy and working with state-of-the-art tools,” says Daniel. “Our partnership with ServiceNow and our focus on Now Assist for Creator ensures that we are building a talented and motivated team with long-term employment prospects.”

Nikola Saponjic is a shining example of the success of snacc-it’s innovative approach to talent spotting and recruitment. An Informatics graduate from Aachen University of Applied Sciences, Nikola is now a team leader, managing both students and live projects for snacc-it’s customers.

“Now Assist for Creator is both a great learning tool and, used seamlessly as part of the ServiceNow platform, playing an important role in how we deliver AI solutions for customers.

“It’s like having a highly experienced AI developer sitting beside you, working with you iteratively, providing in context ideas, guidance and support throughout the process. But with Now Assist this is all automated and available at the touch of button.

“The ease of use, speed and efficiency of Now Assist opens more time to devote to research and customer requirements, which improves the quality of the end product. Today’s IT students are fascinated with AI and the speed with which it is evolving. They are immediately attracted to snacc-it to develop a career as a result.”