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The United States Department of Energy (DoE)

The United States Department of Energy (DoE) projected that using ServiceNow's cloud‑based IT service management (ITSM) platform would save 40% over the cost of upgrading its legacy BMC Remedy ITSM software. With a goal of improving overall service delivery, ServiceNow has given the DoE a single system of record and far superior process automation than the legacy system allowed.

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