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TransAlta

An electricity power generator and wholesale marketing company, TransAlta Corporation operates more than 70 power plants in three countries. Using ServiceNow, TransAlta jettisoned a hard‑to‑use online service request tool and delivered a better experience with ServiceNow. At the same time, it took advantage of improved visibility into service issues to resolve the root causes of problems, achieving an 80 percent reduction in service outages.

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