Gaining control over third-party risk

Beyond just transportation, Uber sees itself as a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button. Founded in Paris in 2008, the business has grown into a global platform powering the movement of people and things in ever-expanding ways. In addition to helping riders find a way to go from point A to point B, Uber also helps people order food quickly and affordably, provides access to healthcare, creates new freight-booking solutions, and helps companies provide a seamless employee travel experience. 

Uber needed to transform its manual risk and compliance processes to scale and align with multiple laws and regulations across the business. It wanted real-time visibility into the status of controls and to enhance management of third-party vendor risk​.

After using ServiceNow Integrated Risk Management (IRM) for issues and policy exception management, Uber quickly realized the potential to automate and digitize many of its compliance and risk processes.

Four years into the ServiceNow journey, Uber has moved 25 processes onto IRM and has more than 5,000 monthly users. Excel spreadsheets have been replaced by Third-party Risk Management, providing scalability to monitor risk posed by third parties around the globe.

ServiceNow workspaces provides users with an intuitive interface, promoting high levels of engagement and adoption.

With ServiceNow Policy and Compliance Management and Regulatory Change Management, Uber manages the complete policy lifecycle with visibility into the regulatory horizon. It has created a dedicated policy portal. Now all policies, both internally and externally, worldwide, are hosted in one location.