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Veolia is a leading provider of water, waste and energy management solutions designed to preserve scarce raw materials and contribute to the sustainable development of communities and industries. The company, based in Paris, France, has a culture of innovation, focused on achieving increased efficiency across its global business.

Using the Now Platform and Performance Analytics, Veolia brought together 45 IT departments worldwide onto a single platform, creating a Centre of Excellence which ensures a consistent, best practice approach to KPIs and performance measurement. The result is a 75% improvement on service response times, three times faster global service reviews, and a 50% increase in employee satisfaction.

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