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Vodafone uses Customer Service Management on the Now Platform
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Vodafone drives digital transformation using ServiceNow


Increase in productivity


Point increase in customer satisfaction


Degree view of the customer

ServiceNow helps Vodafone gain customer insight, while streamlining processes 
Vodafone Group is a multinational telecommunications company providing services in 70 countries through its operating companies and partner networks and serving more than 300 million customers.

As part of its digital transformation programme, the implementation of the Now Platform and ServiceNow Customer Service Management has provided customer agents with a simple, intuitive, and streamlined system, allowing clearer insight into a customer’s journey.

Newbury, United Kingdom

Our agents now have a 360 degree view of the customer and they have one application that helps them provide excellent service.

Head of Digital Experience



ServiceNow Customer Service Management

ServiceNow Customer Service Management

Hear how Vodafone improves productivity and customer satisfaction

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