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Vodafone uses Customer Service Management on the Now Platform
Vodafone logo marquee

Vodafone drives digital transformation using ServiceNow

45%

Increase in productivity

25

Point increase in customer satisfaction

360

Degree view of the customer

ServiceNow helps Vodafone gain customer insight, while streamlining processes 
Vodafone Group is a multinational telecommunications company providing services in 70 countries through its operating companies and partner networks and serving more than 300 million customers.

As part of its digital transformation programme, the implementation of the Now Platform and ServiceNow Customer Service Management has provided customer agents with a simple, intuitive, and streamlined system, allowing clearer insight into a customer’s journey.

Vodafone
Vodafone
CUSTOMER
Vodafone
HEADQUARTERS
Newbury, United Kingdom
INDUSTRY
Services
EMPLOYEES
98,000+

Our agents now have a 360 degree view of the customer and they have one application that helps them provide excellent service.

Chris Holmes

Head of Digital Experience

 

 

ServiceNow Customer Service Management

ServiceNow Customer Service Management

Hear how Vodafone improves productivity and customer satisfaction

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