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Worldpay

Worldpay is a pioneer in payments processing technology and solutions for merchant customers, processing over 40 billion transactions annually through more than 300 payment types across 146 countries and 126 currencies.

Technology forms the backbone of Worldpay’s business, with 2,000 of the company’s 5,000 worldwide employees focusing on the development of propriety technology platforms and fintech services to enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.

Using ServiceNow, Worldpay created an organization‑wide platform to redesign the delivery of run/support, so the focus of the customer experience sits at the first level of support, backed up by Level 2. In this way, DevOps teams receive only the feedback specific to the micro capabilities they are focused on, which form the building blocks of more comprehensive business services for Worldpay merchants and customers.