Alcor is a global cloud advisory and implementation services company serving Fortune 500 Companies, Government Agencies, and other leading organizations in multiple industry verticals. Alcor is a ServiceNow® Services & Sales Partner, as well as a partner to Salesforce®, FireEye™, Dell Boomi™, BigPanda®, NUVOLO, Microsoft® and BOMGAR™. We provide business process consulting to capture, re-engineer and improve processes that can easily be automated to deliver the real value. Our Consulting Team has extensive expertise in Business Strategy, Cloud Technology and Organizational Change Management.
Alcor Solutions Inc. Building Simplified, Integrated Services for your Enterprise Contact Partner Visit Website Customer satisfaction score 4.69 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters La Mirada, California, United States
Alcor Solutions Inc. Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Location Resources
About Alcor Solutions Inc. Alcor is a global cloud advisory and implementation services company serving Fortune 500 Companies, Government Agencies, and other leading organizations in multiple industry verticals. Alcor is a ServiceNow® Services & Sales Partner, as well as a partner to Salesforce®, FireEye™, Dell Boomi™, BigPanda®, NUVOLO, Microsoft® and BOMGAR™. We provide business process consulting to capture, re-engineer and improve processes that can easily be automated to deliver the real value. Our Consulting Team has extensive expertise in Business Strategy, Cloud Technology and Organizational Change Management. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.81 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 45 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 11 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.85 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 36 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 17 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 15 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.71 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 24 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 22 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.71 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 24 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 36 Strategic Portfolio Management Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 15 Customer Service Management (CSM) Suite Certification - CSM Professional 5 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 5 Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 4 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 9 Human Resources (HR) Suite Certification - HR Professional 9 ITOM Health Certified Implementation Specialist – Event Management 12 ITOM Visibility Certified Implementation Specialist – Discovery 9 Certified Implementation Specialist – Service Mapping 9 ITSM Pro Micro-Certification - Configure the CMDB 16 Micro-Certification – DevOps Change Velocity 8 Suite Certification - ITSM Professional 8 ITSM Standard Certified Implementation Specialist – IT Service Management 8 Micro-Certification - CMDB Health 16 Micro-Certification - Service Portal 16 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 5 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 3 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 3 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for HR Service Delivery Pro Plus 7 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 15 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 14 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 2 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 1 Certified Implementation Specialist – Third-party Risk Management (TPRM) 1 Security Incident Response Certified Implementation Specialist – Security Incident Response 5 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 12 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 14 Micro-Certification - Agile and Test Management Implementation 5 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 2
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 40 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 70 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 66
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States La Mirada, United States Asia Pacific & Japan India Regional Coverage Country Coverage Partner Office Locations Americas United States La Mirada, United States Regional Coverage Country Coverage Partner Office Locations Americas United States La Mirada, United States
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