We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides expert and advice and support at every stage of the ServiceNow lifecycle, from initial rollout through to ongoing management and continuous improvement roadmaps. Formed of an ecosystem of integrated tools, ServiceNow is constantly evolving with new features and capabilities. Computacenter helps organisations take the enterprise service experience to the next level with ServiceNow.
Computacenter Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. Contact Partner Visit Website Customer satisfaction score 4.8 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Hatfield, Hertfordshire, United Kingdom
Computacenter Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Computacenter We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides expert and advice and support at every stage of the ServiceNow lifecycle, from initial rollout through to ongoing management and continuous improvement roadmaps. Formed of an ecosystem of integrated tools, ServiceNow is constantly evolving with new features and capabilities. Computacenter helps organisations take the enterprise service experience to the next level with ServiceNow. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 78 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 48 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 21 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.91 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 87 Now Assist for IT Service Management (ITSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 60 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 30 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 101 Customer Service Management (CSM) Suite Certification - CSM Professional 26 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 6 Enterprise Architecture Implementation Delivery Accreditation 4 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 16 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 17 Human Resources (HR) Suite Certification - HR Professional 11 ITOM Health Certified Implementation Specialist – Event Management 16 ITOM Visibility Certified Implementation Specialist – Discovery 9 Certified Implementation Specialist – Service Mapping 9 ITSM Pro Micro-Certification - CMDB Health 33 Micro-Certification – DevOps Change Velocity 4 Suite Certification - ITSM Professional 4 ITSM Standard Certified Implementation Specialist – IT Service Management 29 Micro-Certification - Configure the CMDB 33 Micro-Certification - Service Portal 33 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 5 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 2 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 2 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 1 Suite Certification - Now Assist for HR Service Delivery Pro Plus 3 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 17 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 6 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 5 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 4 Certified Implementation Specialist – Third-party Risk Management (TPRM) 4 Security Incident Response Certified Implementation Specialist – Security Incident Response 9 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 13 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 4 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 14 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 11 Workflow Data Fabric Suite Certification - Workflow Data Fabric 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 7
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 38 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 137 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 130
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Markham, Canada | Norcross, San Francisco, United States Europe, Middle East & Africa Belgium, Germany, France, United Kingdom Kerpen, Germany | Roissy En France, France | Hatfield, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas United States Norcross, San Francisco, United States Europe, Middle East & Africa Germany, France, United Kingdom Kerpen, Germany | Roissy En France, France | Hatfield, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas United States Norcross, San Francisco, United States Europe, Middle East & Africa Germany, France, United Kingdom Kerpen, Germany | Roissy En France, France | Hatfield, United Kingdom
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program