Milestone is a world-class IT operations and service management solutions provider to many of the largest brands in the U.S. since 2001. With a highly respected team of over 250 senior-level consultants, Milestone has an average of more than 15 years of professional consulting, IT operations, and customer service operations experience. Milestone has a strong reputation for working with customers that prefer our hands-on approach, practical service management expertise, highly documented methodology, and templates, and track record of successful implementations from reference able customers that love our work. We perform baseline assessments, design program roadmaps, and provide expert implementation and management of ServiceNow solutions that support the key business processes ServiceNow enables: IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk and Compliance (GRC), Security Operations, Customer Service Management (CSM), and Managed Services.
Milestone Technologies, Inc. Milestone is a world-class consulting firm and Elite ServiceNow partner with over 250 senior consultants and a history of successful projects. Contact Partner Visit Website Customer satisfaction score 4.33 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Fremont, California, United States
Milestone Technologies, Inc. Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Milestone Technologies, Inc. Milestone is a world-class IT operations and service management solutions provider to many of the largest brands in the U.S. since 2001. With a highly respected team of over 250 senior-level consultants, Milestone has an average of more than 15 years of professional consulting, IT operations, and customer service operations experience. Milestone has a strong reputation for working with customers that prefer our hands-on approach, practical service management expertise, highly documented methodology, and templates, and track record of successful implementations from reference able customers that love our work. We perform baseline assessments, design program roadmaps, and provide expert implementation and management of ServiceNow solutions that support the key business processes ServiceNow enables: IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk and Compliance (GRC), Security Operations, Customer Service Management (CSM), and Managed Services. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
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Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 3.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 22 Customer Service Management (CSM) Suite Certification - CSM Professional 3 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 9 Human Resources (HR) Suite Certification - HR Professional 3 ITOM Health Certified Implementation Specialist – Event Management 1 ITOM Visibility Certified Implementation Specialist – Discovery 2 Certified Implementation Specialist – Service Mapping 2 ITSM Standard Certified Implementation Specialist – IT Service Management 4 Micro-Certification - CMDB Health 4 Micro-Certification - Configure the CMDB 4 Micro-Certification - Service Portal 4 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 1 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 3 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 1 Certified Implementation Specialist – Third-party Risk Management (TPRM) 1 Security Incident Response Certified Implementation Specialist – Security Incident Response 2 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 4 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 4 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 26 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 62 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 42
Focus industries Self-declared by partner. Education Financial Services Government Healthcare and Life Sciences Retail and Hospitality TMT Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Fremont, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Fremont, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Fremont, United States
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program