Launched in 2003, ProV's practice was built from the ground up to focus on value-driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top-notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end-to-end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long-term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.
ProV International, Inc
ProV is a global consulting organization with a team that delivers implementation services with competitive approaches in partnership with ServiceNow.
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Customer satisfaction score4.75 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Tampa, Florida, United States
About ProV International, Inc
Launched in 2003, ProV's practice was built from the ground up to focus on value-driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top-notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end-to-end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long-term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Field Service Management (FSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.0Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.0Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.27Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer11
Customer Service Management (CSM)
Suite Certification - CSM Professional12
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management9
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional7
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management6
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional7
Human Resources (HR)
Suite Certification - HR Professional5
ITOM Health
Certified Implementation Specialist – Event Management2
ITOM Visibility
Certified Implementation Specialist – Discovery2Certified Implementation Specialist – Service Mapping2
ITSM Pro
Micro-Certification - CMDB Health3Micro-Certification - Configure the CMDB3Micro-Certification – DevOps Change Velocity1Suite Certification - ITSM Professional1
ITSM Standard
Certified Implementation Specialist – IT Service Management2Micro-Certification - Service Portal3
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon1Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite2
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management5
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation2
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management5
Workflow Data Fabric
Suite Certification - Workflow Data Fabric1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)27
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)68
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)48
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Brazil, Canada, United StatesSao Caetano do Sul, Brazil | Tampa, United States
Europe, Middle East & Africa
Belgium, Switzerland, Germany, Denmark, Spain, Norway, SwedenMuenchen, Germany | Randers Soe, DenmarkRegional CoverageCountry CoveragePartner Office Locations
Americas
Brazil, United StatesSao Caetano do Sul, Brazil | Tampa, United States
Europe, Middle East & Africa
GermanyMuenchen, GermanyRegional CoverageCountry CoveragePartner Office Locations
Americas
Brazil, United StatesSao Caetano do Sul, Brazil | Tampa, United States
Asia Pacific & Japan
PhilippinesMetro Manila, Philippines
Europe, Middle East & Africa
Belgium, Switzerland, Germany, Denmark, The Netherlands, Norway, SwedenMuenchen, Germany | Randers Soe, Denmark
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program