Equip employees and customers with conversational AI that’s purpose-built for the Now Platform®.
Start quickly
Begin designing new experiences right away, with step-by-step guidance.
Design for any scenario
Visualize, build, and test an entire conversation flow with an easy-to-use graphical interface.
Add your apps
Bring popular business applications to the chatbot experience with out-of-the-box integrations.
Use cases for conversational AI
Extend your IT support
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalog items, or adding a user to a distribution list.
Tackle HR requests
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles.
Respond quickly to customers
Give customers instant help for common requests such as checking a case status or updating a profile.
Make it easy to track orders
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Simplify admin tasks
Remove the complexity of adding or removing employees from distribution lists.
Use cases for conversational AI
Extend your IT support
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalog items, or adding a user to a distribution list.
Tackle HR requests
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles.
Respond quickly to customers
Give customers instant help for common requests such as checking a case status or updating a profile.
Make it easy to track orders
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Simplify admin tasks
Remove the complexity of adding or removing employees from distribution lists.
Deliver anytime, anywhere experiences
Virtual Agent creates a personalized experience across desktop and mobile. With out‑of‑the‑box integrations, you can easily extend Virtual Agent to Slack, Microsoft Teams, and other channels.
When we launched, about 90% of the topics we had enabled were already out of the box; it didn't really require a lot of work on our part to get those built out.
Dave Hellman Director of IT Service Management, Levi Strauss & Co.
Explore the possibilities
APP
Virtual Agent
Resolve issues faster with an intelligent chatbot that understands simple, human language.
APP
AI Search
Connect employees and customers to the answers they need in a consumer-grade search experience.
APP
Now Mobile
Find answers, get help, and make requests across departments from a single, native mobile app.
PLATFORM
Now Platform®
Deliver workflows that connect the enterprise with the platform of platforms for digital business.
Learn what conversational AI can do for you
Deliver intelligent solutions that automate resolutions and integrate experiences across IT, HR, and customer service.