Installed with OT Asset Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Installed with OT Asset Management

    Activation of thecom.snotamplugin installs key user roles, plugins, and applications essential for managing Operational Technology (OT) assets within ServiceNow’s OT Asset Workspace. This setup integrates OT asset management with broader enterprise asset management capabilities, enabling comprehensive lifecycle management of OT-specific models and assets.

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    Key Features

    • User Roles:
      • OT Asset Manager (snotam.otassetmanager): Manages OT-specific models and assets.
      • OT Asset Technician (snotam.otassettechnician): Performs operational tasks related to OT assets.
    • Plugins Installed: Includes Asset Management, Procurement, Enterprise Model Normalization, Asset Management Workspace Recommendations, Planned Maintenance, Work Management, Performance Analytics, Playbook Experience, Playbooks for App Engine, and Cost Management. These plugins collectively provide integration of physical, financial, and contractual asset data, maintenance scheduling, work order management, analytics, process guidance, and cost control.
    • Applications Installed:
      • Enterprise Asset Management (com.sneam): Manages lifecycle of connected and non-connected assets.
      • Expanded Model and Asset Classes (com.snent): Extends CMDB class hierarchy with enterprise-specific models and asset classes.
      • CMDB CI Class Models (com.sncmdbciclass): Adds class models, identification rules, and dependency relationships.
      • Hardware Asset Management (snhamp): Provides advanced workflows and mobile capabilities for hardware and consumable assets.
      • Asset Management Common (com.snitamcommon): Offers common features across asset management applications, including asset reclamation requests.
      • Additional applications: Physical Assets marker, Risk Heat Map visualization, and Geo Map Component for asset location tracking.

    Practical Benefits for ServiceNow Customers

    • Enables specialized management and operational control of OT assets integrated within the broader enterprise asset ecosystem.
    • Supports comprehensive asset lifecycle management, including procurement, maintenance, cost planning, and risk visualization.
    • Provides roles and permissions tailored to OT asset managers and technicians to ensure secure and efficient workflows.
    • Integrates asset data normalization, work management, and analytics to enhance decision-making and operational efficiency.
    • Includes tools for asset location tracking and risk assessment to improve asset visibility and organizational risk posture.

    Related Concepts

    • Domain separation and Enterprise Asset Management
    • Enterprise Asset Management and OT Asset Workspace roles
    • Asset and audit fields for enterprise assets
    • Normalization status and model categories for enterprise models
    • Maintenance and work plan scheduling fields
    • Enterprise asset disposal orders and lifecycle stages
    • Specialized components for healthcare, data center, network asset management, and providers

    The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.

    Roles installed

    Role title [name] Description Contains roles

    OT asset manager

    [sn_otam.ot_asset_manager]

    Manages Operational Technology-specific models and assets in the OT Asset Workspace.

    sn_eam.asset_manager

    OT asset technician

    [sn_otam.ot_asset_technician]

    Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace.

    sn_eam.asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your connected and non-connected enterprise assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Hardware Asset Management (sn_hamp) Provides advanced workflow, automation, and mobile capabilities that enable you to manage the complete life cycle of your organizational assets, including hardware and consumable assets.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides the capability to track the location of the assets using indoor maps.