SaaS Overview dashboard
Summarize
Summary of SaaS Overview dashboard
The SaaS Overview dashboard in the Software Asset Management (SAM) classic application helps your organization optimize spending on SaaS and Single Sign-On (SSO) licensing. It provides insights into subscription usage, costs, and compliance to support cost-saving decisions.
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This dashboard is accessible via SaaS License > Overview and allows filtering by software model or publisher. Clicking on any report reveals more detailed information. Note that specialized dashboards exist for Microsoft Office 365 and Adobe Cloud under SaaS License > Office 365 & Adobe Cloud.
Availability depends on your activation of SAM Professional and the Software Asset Workspace plugins, with some navigation differences depending on these activations.
Key Features
- Current Subscription Spend: Displays total active subscription costs.
- Percentage of Unused Subscriptions: Shows the share of subscriptions not meeting usage thresholds defined by reclamation rules, indicating potential savings.
- SaaS Potential Savings: Estimates cost savings achievable by reclaiming unused subscriptions.
- Assigned Subscriptions: Counts total assigned subscriptions.
- True-up Cost: Highlights costs to align purchased rights with assigned user rights, ensuring payment accuracy.
- Actual Savings Year-to-Date: Tracks savings achieved from closed reclamation candidates over the year.
- Snapshot of Last Meaningful Activity: Categorizes users based on recent subscription usage to inform reclamation thresholds.
- Stale Subscriptions by Instance: Lists inactive subscriptions by profile with filter options to view SaaS, SSO, or both.
- Subscription Spend by Cost Center: Breaks down costs by organizational cost centers.
- Potential SaaS Savings by Instance: Shows potential savings per subscription profile, filterable by subscription type.
Practical Benefits
Using the SaaS Overview dashboard enables ServiceNow customers to:
- Identify and reclaim unused SaaS and SSO licenses to reduce unnecessary costs.
- Monitor subscription allocation and usage to maintain compliance and avoid overspending.
- Gain visibility into spend distribution across cost centers for financial governance.
- Set appropriate reclamation thresholds based on user activity patterns.
- Ensure true-up processes accurately reflect subscription usage and entitlements.
Additional Resources
For comprehensive SaaS license management, customers can refer to related concepts such as integration with SaaS and SSO providers, reclamation processes, and subscription management tasks. These resources support effective configuration, monitoring, and optimization of SaaS subscriptions within the ServiceNow platform.
Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.
- If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Zurich but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
- If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Zurich, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.
The SaaS Overview dashboard displays information about the usage, costs, and potential savings that are associated with your SaaS and SSO applications. Access this dashboard by navigating to . You can filter the dashboard by software model or publisher. Click any report to see more information.
| Report | Description |
|---|---|
| Current Subscription Spend | Total cost of all active subscription software entitlements. |
| Percentage of Unused Subscriptions | Percentage of subscriptions that don't meet the usage requirements that are defined by reclamation rules. This percentage is calculated as the number of stale rights (subscriptions that have limited to no activity within the activity threshold that is defined in the reclamation rule) divided by the total number of assigned rights. |
| SaaS Potential Savings | Potential cost saved if you reclaim unused subscriptions. |
| Assigned Subscriptions | Total number of assigned subscriptions. |
| True-up Cost | Cost to have the number of rights you own match the number of rights you've assigned to users. This metric helps to verify that your organization is paying for all the rights that your organization is using. |
| Actual Savings Year-to-Date | Total yearly savings for all subscription software. This value is calculated as the total savings from closed complete reclamation candidates. |
| Snapshot of Last Meaningful Activity | Distribution of users based on their subscription software usage behavior. Use this data to identify the users with the highest software usage and determine the most appropriate threshold for your software reclamation rules. This report displays the data for the last 30 days, 30–60 days, 60–90 days, and 90–120 days. |
| Stale Subscriptions by Instance | Total number of stale subscriptions for each subscription profile. If you have multiple profiles for the same subscription software, this report displays each profile separately. You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the stale subscriptions for both SaaS and SSO subscription profiles, select All Subscriptions. To view the stale subscriptions for only SaaS subscription profiles, select Subscriptions Excluding SSO. |
| Subscription Spend by Cost Center | Total cost of all active subscription software entitlements by cost center. |
| Potential SaaS Savings by Instance | Potential cost saved for each subscription profile if you reclaim unused subscriptions. You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the potential savings for both SaaS and SSO subscription profiles, select All Subscriptions. To view the potential savings for only SaaS subscription profiles, select Subscriptions Excluding SSO. |