Corewell Health has been on a journey for the past three years with multiple implementation phases including ITSM, ITAM, ITOM, ITGRC, HR Case and Knowledge, HR Onboarding, APM, Employee Center, Virtual Agents and Next UI experience. Adding to the challenge, Corewell has integrated multiple provider systems through merger and has consolidated legacy processes and systems into their ServiceNow® Platform. Being able to leverage a common, enterprise workflow platform has greatly reduced the complexity of integrating and harmonizing mergered departments and resources.
- Type: Theater
- Solutions: HR Service Delivery, IT Asset Management, IT Service Management, Employee Center
- Topics: Cloud Technology, Core Technology
- Industry: Healthcare Providers
- Audience: Administrator, Business Analyst, Executive, Platform Owner