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Discover on-demand sessions from World Forum Sydney AI That Thinks, Workflows That Act The world has plenty of AI that thinks, but not AI that acts. This keynote tackles the real gap: AI that completes work end-to-end while keeping human judgement in the loop. Grounded in 20 years of workflow innovation, ServiceNow shows how connecting intelligence to action — across every corner of a business — is something no point solution can replicate. Watch Video Autonomous IT: Focus People on What Matters IT teams are buried in reactive work like troubleshooting, patching and managing capacity, while strategic priorities stall. This session, featuring Lenovo, shows how AI agents handle routine IT operations autonomously, freeing your people to focus on what actually matters. See real customer results and discover how ServiceNow drives toward zero-touch support, zero outages, zero asset issues, and zero severe breaches. Watch Video Data and Analytics: Agent-ready Data for the Autonomous Workforce Most AI projects don't stall because the models are lacking, they stall because the underlying data isn't connected, trusted, or contextual. This session shows how ServiceNow Data & Analytics solves that across the full stack: connecting any data source, governing it continuously, and grounding AI agents in real business context to deliver insight directly in the flow of work. Watch Video ServiceNow EmployeeWorks: The Employee Front Door To Work Today's AI copilots summarise, but they can't execute. Employees are left chasing approvals and finishing what AI starts. This session, featuring The Salvation Army, shows how ServiceNow EmployeeWorks changes that. From a single front door, employees ask ServiceNow Otto to get work done — requests resolved, approvals routed, workflows executed across every system in your enterprise, all within your business policies. Watch Video Autonomous CRM: Deliver Smarter, Faster, Seamless Service Griffith University consolidated 28 separate portals into one, and the results speak for themselves: 82% first-contact resolution and 4.7/5 customer satisfaction. This session shows how combining ServiceNow Virtual Agent, Now Assist, and agentic AI workflows drives autonomous case deflection, faster resolution times, and generative search — so students and staff get answers faster while service teams focus on higher-value work. Watch Video In the Thick of It: How Australian Firms Transform in the Era of AI Hear directly from leaders at Santos and Orica, joined by Deloitte, on how Australian organisations are navigating AI-enabled transformation in the real world. This candid discussion explores how to connect strategy, workforce, and workflow to drive measurable value — with key takeaways on aligning people and platforms, scaling AI adoption, and unifying execution across the enterprise with ServiceNow AI. Watch Video Securing the AI Enterprise: Closing the Gap Between Detection and Prevention The attack surface is exploding, every asset, identity, and AI agent is a potential entry point for threats moving at machine speed. This session shows how Armis and Veza work together to close the gap between detection and prevention: Armis revealing ungoverned cyber assets across IT, OT, IoT and cloud, while Veza surfaces identity risk and permissions at scale. Watch Video Path to Production: NBN's Playbook for Enterprise AI Agents Anyone can make the case for an AI agent — the harder questions are which ones to deploy, in what sequence, and how to govern them. NBN shares their real-world playbook: how they prioritised competing demands, engaged sponsors, and designed patterns that work in regulated environments. Candid on what worked, what didn't, and what they'd do differently. Watch Video 15 Days to AI Value: A Proven AI POC Framework Most organisations have AI ambition, but fewer have a clear path from use case to working outcome. Drawing on real ANZ engagements, this session introduces a structured methodology for delivering a focused proof of concept in just 15 days. Learn what makes a POC succeed, what kills it early, and leave with a repeatable framework to move AI from strategy to something you can actually show. Watch Video Breaking Boundaries: Women Driving Innovation in Tech An inspiring fireside chat celebrating the women shaping the future of technology. Featuring Transurban, this session brings together leaders who share their personal journeys, the challenges and opportunities they've navigated, and the real-world projects redefining what's possible in tech. Expect bold ideas, honest conversation, and a look at how inclusive leadership is driving the next wave of innovation. Watch Video Transform Vision into Momentum with ServiceNow Customer Success The gap between AI vision and real momentum is where most transformations stall. This session, featuring Downer EDI Services, shows how ServiceNow Customer Success bridges that gap — with new ways to go live fast, evolving partnership models, and Impact Accelerators for hands-on execution. Leave with a clear roadmap to drive results in weeks and months, not years. Watch Video Load More
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