3950 S Las Vegas Blvd
Las Vegas, NV 89119
USA
Hours of operation:
Monday, Jan. 19
12:00 p.m. – 7:00 p.m.
Tuesday, Jan. 20
8:00 a.m. – 7:00 p.m.
Wednesday, Jan. 21
7:00 a.m. – 4:00 p.m.
Thursday, Jan. 22
7:00 a.m. – 6:00 p.m.
This year, there are two mobile apps that you will be using at SKO. Please read instructions below and make sure to download both apps before you arrive on-site.
ServiceNow Events App: For all your event information
On your mobile phone, click on the following links to download the "ServiceNow Events" app in the Apple or Google app store for an optimal event experience.
Here are some key tips for using the app:
1. Open the app, then enter the email address you used to register. You will receive a 6-digit verification code in your email. Once you enter the code, you can use the app to see your personal agenda, view maps, and get updates.
2. An express check-in QR code will pop up when you open the app—use this on-site at Badge Pick-Up for a more efficient experience.
3. Click “Networking” on the home screen navigation and opt-in to Messaging to find and communicate with other attendees.
Claude Mobile App: For your sales enablement sessions
Get ready for your sales enablement sessions in 3 easy steps:
- Go the App store and download the Claude app to your mobile phone
- Activate your Enterprise Claude account using SSO
- Access your ServiceNow AI Sales Coach for your Learning Playground Experience at SKO. You must be activated to participate in the demo at SKO. When ServiceNow AI Sales Coach officially launches after SKO, you'll be able to access your own accounts and unlock the full experience. For complete instructions on downloading the app and preparing for your sessions, visit the Sales Success Center here.
Network: SKO2026
Password: #putAItowork
Don’t forget to bring your reusable water bottle to SKO. Water hydration refill stations are located throughout the venue with compostable cups. Thank you for helping us reduce waste.
Hotels:
- Booking your hotel a day ahead for “early check in” will result in a no-show fee which cannot be expensed.
- You will receive a separate email that contains your hotel information prior to arrival in Las Vegas.
Travel:
- Upgrades to premium economy, business class, or first class must be paid at your expense and will not be reimbursed. Any non-business-related flight changes are also at your own expense.
- Taxi, Uber, and Lyft rides will be reimbursed. Rental cars will not.
Meals:
- Meals are provided throughout SKO26, starting with the Tuesday night Welcome Reception. The only exception is Wednesday evening when you may expense up to US$125 per person. You may not expense any other meals.
- Room service, bar tabs, and entertainment expenses will not be reimbursed.
Refer to the Sales Kickoff 2026 Travel & Expense Policy for all other expense-related policies.
Come prepared to SKO by completing the assigned Company Narrative eLearning, due January 30, and by downloading the Claude App to your mobile phone to access the AI Sales Coach.
What you'll experience:
Inspire
See how ServiceNow and our most inspiring customers are putting AI to work today through real stories, demos, and deal breakdowns.
Learn
Learn how we drive enterprise success across every buying group through:
- “How did we win?” customer stories
- Artifacts of winning deals (account plans, demos, mutual plans, business cases)
- Hands-on product demos across AI, Data, Workflows, and Platform
Connect
Connect with peers, partners, and experts across the business in inviting networking areas with convenient food and beverage available throughout the space.
How to attend
The Sellers Hub is available and encouraged for ALL attendees. You’ll find the hub centrally located in the Mandalay Bay Convention Center, Shoreline Exhibit Hall & Oceanside Ballroom, among networking zones, the Partner Brilliance Bar, ServiceNow University, and meals.
You can also join us for Spotlight Stage Mini Sessions, which are lightning-fast sessions on deal wins, executive briefing center mastery, partner plays, solutions and more, all curated to fuel your 2026 success.
You’ll be able to attend Tuesday – Thursday outside of your sessions and can locate specific hub highlights in the mobile app. Check out your agenda for more details regarding these mini sessions!
Important! Wordly offers both audio and visual translation. For audio, please bring your own headset or headphones.
Visit the mobile app for the list of supported languages and information on which SKO26 sessions feature Wordly translations.
Stop by and mingle with our partners. View the table below for details on your hosts, locations, and timing for Wednesday night receptions.
View the complete Event Conduct Expectations statement here.
- Be mindful of customers and partners—Avoid conversations in open areas where you might disclose ServiceNow confidential information.
- Protect customer information—Not all ServiceNow customers have approved the public disclosure of their use cases. Treat any customer details in presentations as confidential—do not share publicly, over social channels, or in marketing collateral.
- Proceed with caution on social media—Refrain from sharing sensitive company information and use discretion when posting photos or updates. Video and photography are not allowed during keynote or breakout sessions.
Here are a few ways that Mandalay Bay is committed to sustainability for SKO26 and Las Vegas:
- Plastic: The venue is reducing plastics through reusable and fiber-based packaging.
- Food donations: Unserved food is safely donated to the food insecure, and additional food is provided to local farms and composting facilities.
- Water conservation: Innovative water recycling, water efficient guest operations, and modern equipment that reduces water waste.