Brian Hoffman Director, Data Science, ServiceNow
Brian Hoffman, PhD, heads Enterprise AI at ServiceNow. He and his team use AI and GenAI to improve customer experience through personalized recommendations, foster product adoption, and optimize the customer journey. Since 2000, Brian has led teams in balancing the risk of AI/ML models against the promise of advancements in software, sales, marketing, customer support, genomics, and biotech. His team developed the ServiceNow AI Control Tower, built on the ServiceNow platform, to mitigate risk through an AI model registry, AI SDLC, data and governance approvals, and AI model value monitoring.
Watch Brian in this session 21 mins Now on Now Now on Now: Turning AI governance risk into reward with the AI Control Tower Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Turning AI governance risk into reward with the AI Control Tower. Watch Now Load More
See why these speakers are industry leaders See All Speakers Rajeev Sethi Group VP, Emerging Technologies, ServiceNow Read Bio David North Sr Dir, Engaging Technologies, ServiceNow Read Bio Deepika Dahiya Sr. Mgr of MSN Product, ServiceNow Read Bio Dawood Khan Mohammed Staff product owner, Conversational Inte, ServiceNow Read Bio Bharathi Ramadass Director, AI Solutions, ServiceNow Read Bio Claudiu Branzan Director, AI Platform, ServiceNow Read Bio Nidhi Vohra Sr Staff Inbound Product Manager, ServiceNow Read Bio Ishant Goyal Director, Platform Operations, ServiceNow Read Bio
Keep learning Knowledge is power, and here’s how to tap into it.
 Community Enhance your technical journey through peer-to-peer support with the ServiceNow Community. ServiceNow Events Find your next event, boost your learning, and gain valuable skills with our digital event experience. Watch Demos Dive into our curated collections of sessions and credential-building opportunities.