Brian Wilson Senior Director, Escalation Management, ServiceNow
Brian leads our Escalation Management team globally, which consists of the Account Escalation team that is responsible for managing all account-level escalation engagements for customers who need additional support for particularly complex technical or non-technical situations. Our Major Incident Management team is responsible for internal/external communication, as well as driving, Mass Outages, Major Crisis situations, and all critical P1s.
Watch Brian in this session 21 mins Now on Now Now on Now: Predictive Escalations with Machine Learning Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Predictive Escalations with Machine Learning. Watch Now Load More
See why these speakers are industry leaders See All Speakers Dawood Khan Mohammed Staff product owner, Conversational Inte, ServiceNow Read Bio Rajeev Sethi Group VP, Emerging Technologies, ServiceNow Read Bio Bharathi Ramadass Director, AI Solutions, ServiceNow Read Bio David North Sr Dir, Engaging Technologies, ServiceNow Read Bio Deepika Dahiya Sr. Mgr of MSN Product, ServiceNow Read Bio Nitesh Shelar Dir, Software Engrg Mgmt, ServiceNow Read Bio Ravi Vaidya Sr. Director - DigitalTechnology, Finance, ServiceNow Read Bio Claudiu Branzan Director, AI Platform, ServiceNow Read Bio
Keep learning Knowledge is power, and here’s how to tap into it.
 Community Enhance your technical journey through peer-to-peer support with the ServiceNow Community. ServiceNow Events Find your next event, boost your learning, and gain valuable skills with our digital event experience. Watch Demos Dive into our curated collections of sessions and credential-building opportunities.