Senior UX Researcher, ServiceNow
Cathrin is an accomplished Sr. UX Researcher at ServiceNow. Currently, she leads research for employee AI/GenAI experiences across the platform. She is passionate about building empathy for users and advocating for the human at the heart of AI experiences. In the past, she directed research at the intersection of developer infrastructure and privacy, and for voice-based experiences within the IT sector. Her strategic approach ensures that user perspectives are not only heard but also integrated seamlessly into the design and development processes.
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