Cathrin Anderson
Senior UX Researcher, ServiceNow
Cathrin is an accomplished Sr. UX Researcher at ServiceNow. Currently, she leads research for employee AI/GenAI experiences across the platform. She is passionate about building empathy for users and advocating for the human at the heart of AI experiences. In the past, she directed research at the intersection of developer infrastructure and privacy, and for voice-based experiences within the IT sector. Her strategic approach ensures that user perspectives are not only heard but also integrated seamlessly into the design and development processes.
Watch Cathrin in this session 30 mins Best practices to drive deflection with GenAI from an end-user perspective
Learn more about UX with this Knowledge 2024 session on Best practices to drive deflection with GenAI from an end-user perspective.
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