Clay Smith is a product manager at ServiceNow Cloud Observability. He’s passionate about helping development and operations teams use observability solutions to make their jobs easier. Prior to ServiceNow, Clay was a consultant at frog design, a developer advocate at New Relic, and one of the first software engineers at PagerDuty.Clay has spoken at a number of technical and industry conferences like dotScale, AWS re:Invent, and UIKonf, on cloud, devops, and software engineering topics.