Erica Volini joined ServiceNow in August 2021 to help transform the go-to-market strategy for the partner ecosystem bringing her two decades of experience working in the services industry to the role.Before ServiceNow, Erica was a Principal at Deloitte Consulting for 23 years, building and leading the Global Human Capital practice. She is known externally as an expert in the Future of Work and was a co-author of Deloitte’s Global Human Capital Trends report. Her work has been profiled on CNN, The Washington Post, Bloomberg, Yahoo! Finance, Forbes and several other media outlets. She has also been profiled in Working Mother magazine as she continues to focus on journey of being a relatively new mom in today’s world of work.