Poonam is an inventive, customer-focused and solutions-driven professional with 24 years’ extensive senior level IT asset management experience. She has a proven track record of leading teams toward meeting objectives and exceeding customers’ expectations. At ServiceNow, Poonam is responsible for hardware and software asset management globally. Her current priorities include driving ITAM process efficiencies like Zero Touch Process, reducing software spend while staying compliant and leading tech donation initiatives to help close digital divide globally.