Raj is passionate about solving complex business challenges through innovative solutions. He leads engineering teams focused on digital customer experiences, developer productivity, GenAI, shared services, and scalable architecture. He led three ServiceNow products from proof of concept to successful implementation, showcasing a keen ability to navigate complex project lifecycles with finesse. He has established and scaled ServiceNow implementation team in India. He gets his energy from people interactions focusing on how to improve customer experience on ServiceNow platform.