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Ravi Penikala

Director - Software Engineering, Servicenow

Ravi Penikala is a Director of software engineering responsible for innovative solutions in Global Cloud Organization Tols and engineering team in ServiceNow. In this role, Ravi provides solutions and strategy for optimizing the cloud organization agents solutions enabling customers to use ServiceNow platform. Ravi has more than 20 years of in enterprise SaaS Platform, ITSM, ITOM space experienced technology evolution from desktop, client-server and cloud architecture. Before joining ServiceNow in 2021, Ravi led strategy, architecture, engineering execution for SaaS platform solutions.

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32 mins

Now on Now

Now on Now: Improving the agent experience with AI Search

Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Improving the agent experience with AI Search.

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Dawood Khan Mohammed

Staff product owner, Conversational Inte, ServiceNow

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Rajeev Sethi

Group VP, Emerging Technologies, ServiceNow

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Bharathi Ramadass

Director, AI Solutions, ServiceNow

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David North

Sr Dir, Engaging Technologies, ServiceNow

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Deepika Dahiya

Sr. Mgr of MSN Product, ServiceNow

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Nitesh Shelar

Dir, Software Engrg Mgmt, ServiceNow

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Ravi Vaidya

Sr. Director - DigitalTechnology, Finance, ServiceNow

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Claudiu Branzan

Director, AI Platform, ServiceNow

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