Ravi Penikala is a Director of software engineering responsible for innovative solutions in Global Cloud Organization Tols and engineering team in ServiceNow. In this role, Ravi provides solutions and strategy for optimizing the cloud organization agents solutions enabling customers to use ServiceNow platform. Ravi has more than 20 years of in enterprise SaaS Platform, ITSM, ITOM space experienced technology evolution from desktop, client-server and cloud architecture. Before joining ServiceNow in 2021, Ravi led strategy, architecture, engineering execution for SaaS platform solutions.