Senior Director, Digital Customer Experiences, ServiceNow
As Senior Director of Digital Customer Experiences at ServiceNow, Rob is an expert at delivering innovative customer experience solutions on the Now Platform to drive growth, value, and productivity across lines of business. He and his team focus on seamless design to improve customer satisfaction and process automation to increase end user productivity. With more than 15 years building best in-class digital experiences at Fortune 100 companies, Rob is passionate about reimagining service with purpose. He embraces a people-first mindset that specializes in collaborative digital innovation.
Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Transforming our customer & employee experience with AI.
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