Who am I? I love to solve puzzles. Give me a problem and let's figure out how to solve it. I thrive trying to increase efficiencies. What's our use case? How can we make the customer's life easier? Can we make this process repeatable? In what way can I bring the ServiceNow App Engine and Creator Workflows suite of tools into the discussion for this solution? That's what gets me out of bed each day. Basically, #GeekLife. I've been a professional developer for 20+ years, served as a ServiceNow Sys Admin for 5 years, and have just finished my 3rd year at ServiceNow.