Sushma is a Director of Application Development at ServiceNow being at the forefront of driving the adoption of ServiceNow products, serving as a Customer Zero in close partnership with product and cross-functional teams. With her deep passion for leadership and expertise in software engineering, she inspires and guides her team of authentic and energized builders with a focus on empathy and collaboration. Her journey to this role started as a solutions architect and software engineer, giving her a unique perspective on the challenges and opportunities in the field.