Thangavel’s credo aligns perfectly to ServiceNow's goal: “We make the world work better for everyone.” He has over 18 years of industry experience and currently leads the customer zero implementation of ITOM, ITSM, and Integration Hub within the ServiceNow DT team (formerly IT). He is Servicenow certified and is focused on AIOps/automation . His "dream big" opportunity? To help the company build the "Digital Brain" to multiply the productivity of our engineering and operations teams.