Vinay Pillai is the Chief Architect & Vice President, Digital Technology, a leader who motivates technology teams to face challenges and create the best solution for ServiceNow and its customers. He heads a team that builds solutions using an Experience + Services approach, which fuses user-centric design with scalable and reliable services architecture. He has a lot of experience and skills in artificial intelligence (AI) and personalization, which he uses to improve customer experience and drive business growth. Before joining ServiceNow, he led technology teams, delivering great experiences at scale, at Electronic Arts, ebay and Microsoft.