Gain AI skills and insights that drive results World Forum delivers practical strategies that are grounded in real business scenarios. Meet your AI Control Tower Meet the AI control tower for business reinvention, where AI Specialists sense, decide, and act on a single secure platform, while EmployeeWorks and Otto are the intelligent front door to the enterprise. Get hands-on with AI  Vibe code. Build and test your own AI agent. See how Workflow Data Fabric, Context Engine, and Action Fabric connect any data, any AI, and any workflow—while Armis and Veza secure every asset and identity. Turn talk into takeaways Come for conversations with pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum.

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Join us for a day full of AI discovery


8:30 a.m. – 6:00 p.m.  

Welcome, Badge Pick-up, & Expo Opening Pick up your badge and explore the Expo to see the latest innovations from the ServiceNow AI control tower for business reinvention.


8:30 a.m. – 5:00 p.m.  

Expo & Sessions Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.


10:00 a.m. – 11:00 a.m.  

World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.


4:00 p.m. – 5:00 p.m.  

The Winning Edge: Leadership, Resilience and Success with Mika Häkkinen What separates winners from everyone else? Join us as two-time F1 Champion Mika Häkkinen breaks down the mindset, leadership decisions, and resilience that drive sustained success at the highest level.


5:00 p.m. – 6:00 p.m.  

Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers.

Get a fresh take from leaders and changemakers

Mika Häkkinen Two-Time Formula 1 World Champion Video CTA

Jayney Howson Chief Learning Officer,
ServiceNow Video CTA

Gaurav Rewari EVP and GM,
Data and Analytics Products,
ServiceNow Video CTA

Rumailah Burden Advisory Solution Consultant,
Employee Workflows,
ServiceNow Video CTA

Servicenow university Put AI to work for you Meet up with ServiceNow University consultants to map career journeys for you and your team, see best practices for user adoption, and explore real success stories.

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