Gain AI skills and insights that drive results World Forum delivers practical AI strategies grounded in real business scenarios.

Meet your AI Control Tower Meet the AI control tower for business reinvention, where AI Specialists sense, decide, and act on a single secure platform, while EmployeeWorks and Otto are the intelligent front door to the enterprise.

Get hands-on with AI  Vibe code. Build and test your own AI agent. See how Workflow Data Fabric, Context Engine, and Action Fabric connect any data, any AI, and any workflow—while Armis and Veza secure every asset and identity.

Turn talk into takeaways Come for conversations with industry pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum.

Lock in your sessions with My Agenda—now live Start your personalised World Forum Mumbai journey now. Be sure that you're registered to access My Agenda and browse our 30+ sessions. Build My Agenda

Join us for a day full of AI discovery

8:00 a.m. – 6:00 p.m.  

Welcome, Badge Pick-up, & Expo Opening Pick up your badge and explore the Expo to see the latest innovations from the ServiceNow AI Control Tower for business reinvention.

8:30 a.m. – 6:00 p.m.  

Expo & Sessions Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.

10:00 a.m. – 11:00 a.m.  

World Forum Keynote  Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.

3:30 p.m. – 4:30 p.m.  

Luminary Session Join us for an inspiring conversation with special guests designed to leave you with fresh perspectives and lasting ideas.

4:30 p.m. – 6:00 p.m.  

High Tea Cap off your day by networking with local leaders and exchanging ideas with industry peers.

Get a fresh take from leaders and changemakers Spend the day hearing from AI experts, visionaries, and inspirational voices across industries.

Vikrant Massey National Film Award Winner Video CTA

Amit Zavery President, Chief Product Officer, and Chief Operating Officer, ServiceNow Video CTA

S. N. Subrahmanyan Chairman & Managing Director, Larsen & Toubro Video CTA

Anjani Rathor Group Head-Digital & Customer Experience, HDFC Bank Video CTA

Kulmeet Bawa Managing Director and Group Vice President, ServiceNow India and SAARC Video CTA

Gaurav Rewari EVP and GM, Data and Analytics, Products, ServiceNow Video CTA

Tarun Thakur GVP and GM, Identity Security, ServiceNow Video CTA

Vikrant Chowdhary VP, CRM & Industry Solutions, APAC, ServiceNow Video CTA

Lavanya Sadasivam Director, Solution Consulting, CRM & Industry Solutions, ServiceNow Video CTA

Murad Wagh Area VP, Solution Consulting, ServiceNow Video CTA

Alex Mosher GVP, Security and Risk Sales, ServiceNow Video CTA

Gaurav Mahendru Director, Technology Workflows Solution Consulting, ServiceNow Video CTA

Ganesh Iyer Head of Manufacturing, ServiceNow Video CTA

Elisha Harrington Senior Director, Innovation Officer – Asia Pacific, Servicenow Video CTA

Sankha Nagchoudhury SVP, Digital Technology Intelligent Operations, ServiceNow Video CTA

Sumeet Mathur SVP & Managing Director, ServiceNow India Video CTA

Ashima Das Senior Advisory Solution Consultant, ServiceNow Video CTA

Rajat Rakesh Director, Intelligent Automation Solution Consulting, ServiceNow Video CTA

CK Tan APJ Innovation Officer, ServiceNow Video CTA

Dan Aherne-McInteer Sr. Manager, MVW Solution Consulting, ServiceNow Video CTA Load More

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