Table of contents

Check-in & Logistics Content Social Activities

Check-in & logistics Expand All Collapse All Venue address

Jio World Convention Centre, G Block
Bandra Kurla Complex,
Mumbai 400 098
Maharashtra,
India

Badge information

For changes to your badge information, visit your Attendee Portal ---> Registration Summary section. Then click the pencil icon to complete any necessary edits to your name, title, or company prior to arriving onsite.

Badge Pick-up

8:00 a.m. – 6:00 p.m. | Level 3, Lobby

For faster service, present your QR code found in the event mobile app. Please bring your ID and use the email address you used to register for World Forum.

Always wear your badge while at the venue for access to World Forum sessions, Expo, and activities. 

Get the mobile app

Using your mobile phone, search for the "ServiceNow Events" app in the Apple or Google app store for a smooth event experience. See your personal agenda, the event venue map, highlights of the day, and timely updates.

Apple App Store
Google Play Store

To get started using the app:

1. Open the app, then enter the email address you used to register. You will receive a 6-digit verification code in your email. Enter the code, and you’re ready to use the app.

2. An express check-in QR code will pop up when you open the app—use this onsite at Badge Pick-up to receive your badge.

3. Click "Networking" on the home screen navigation and opt in to Messaging. Use Messaging to find and communicate with other attendees.

Internet access

Network: WorldForum2026

Password: #putAItowork

What to wear

We recommend smart business attire for your day in Mumbai. Consider bringing a light jacket or sweater. Wear comfortable shoes─you’ll be doing a lot of walking.

What should I bring?

Please bring your mobile device, as you’ll need it to access the mobile app throughout the event. If you’re participating in the hands-on lab, be sure to bring your laptop and charger. We also recommend bringing a reusable water bottle, as refill stations will be available throughout the venue.

Session seating

Plan to arrive at your sessions at least five minutes early to secure your seat, as sessions are first-come, first-seated. Adding a session to your agenda does not guarantee your seat. 

Content Expand All Collapse All Build your agenda

Explore our knowledge-packed sessions, trainings, demos, and more with the Sessions Catalogue. Filter by topics, favourite the ones that interest you, and register for the sessions you’d like to attend.

Your selections will appear in the "My Agenda" section of the mobile app. You can also add sessions directly from My Agenda based on open time slots in your personal schedule.

World Forum Keynote

Keynote: 10:00 a.m. – 11:00 a.m. | Level 3, Jasmine Hall 2

Get inspired at World Forum with a powerful keynote that showcases how ServiceNow connects intelligence to action without losing the human judgement that makes AI trustworthy.

Luminary Session

3:30 p.m. – 4:30 p.m. | Level 3, Jasmine Hall 2

Join award-winning actor Vikrant Massey for a fantastic conversation about his journey from television to film and production, the risks and setbacks that shaped his career, and the work that happens behind the scenes to bring great stories to life. He’ll also share how technology and AI are changing the entertainment industry and where he sees the biggest opportunities ahead.

World Forum Expo

8:30 a.m. – 6:00 p.m. | Level 3, Jasmine Hall 1

Connect with peers, discuss challenges, and get advice from industry experts and sponsoring partners. Experience ServiceNow’s latest AI-driven workflow solutions, attend theatre sessions on digital transformation, and see activations, demonstrations, and more from leading organizations.

Can't-miss Expo experiences

Explore cutting-edge technology, connect with experts, and experience live demos at exhibits like:

AI Control Tower Hub:
See how ServiceNow brings together AI, data, workflows, and security to help organizations move from experimentation to execution. Explore how AI agents can sense, decide, and act—with the governance and guardrails needed for enterprise-scale adoption.


ServiceNow University
Don't just browse, play. The ServiceNow University activations put AI-powered learning in your hands. Try AI Learning Guide and SimStudio firsthand, earn points through gamification, and walk away with a personalised learning path that keeps the momentum going long after World Forum ends.

Vibe Code Lounge:
Got an idea? Come build it. Not sure how to begin? Use our guidance and prompts to get started. Swing by the Vibe Code Lounge inside the World Forum Expo, and let Build Agent create a working app for you in minutes.

Hands-on Lab: Get more from ServiceNow

Join us for an in-depth, hands-on workshop to help you get the most from your ServiceNow investment. Get proven tips, best practices, and powerful strategies. 

Reminder: The lab is a hands-on experience. Please bring your laptop to participate. We also recommend that you bring a secondary device, such as a tablet or phone, to view the lab guide. We will not provide laptops onsite.

Social activities Expand All Collapse All High Tea

4:30 p.m. – 6:00 p.m. | Level 3, Jasmine Hall 1

This is your time to close out the day in the best way. Meet new people, catch up with friends, and reflect on the day’s valuable insights.

We look forward to seeing you at World Forum Mumbai!