World Forum Munich 2025 Home Sessions Sponsors
12 NOVEMBER 2025 | 08:30 - 18:30 That's a wrap on World Forum Munich
It was a transformative event exploring where the world puts AI to work. We look forward to seeing you next year. 
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Knowledge is happening May 5-7, 2026. Sign up now for registration updates.
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World Forum Munich 2025 Speakers Agenda-at-a-Glance Sponsors
Experience where the world puts AI to work
We're bringing top AI leaders and hands-on training to you. So you can transform every corner of your business right now.
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Hear from AI leaders and visionaries at our keynote—and learn the new ways our customers are empowering their teams with AI.
Take Action
Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG).
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Check out our World Forum Expo for step-by-step demos, 1:1 expert advice—and a whole lot of fun.

Meet Up
Network with your peers, ServiceNow experts, and our innovative partners who will help you stay ahead of the AI curve.
Experience how others are achieving results – in real-time at World Forum
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.”
Shane Malloy
Vice President, Product Management, Issuer Processing, Visa
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“AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.”
Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca
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Meet our speakers
Visionary business leaders will offer insights and inspiration to keep you ahead with AI.
Professor Dr. Miriam Meckel

Co-founder and Executive Chairwoman at ada, Professor, and Bestselling Author



A leading voice on AI and leadership, Professor Dr. Miriam Meckel is a bestselling author, ada co-founder, and board leader shaping the future of business.

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Dr. Léa Steinacker

Co-founder and Executive Chairwoman at ada, Social Scientist, Bestselling Author, and Award-Winning Entrepreneur

Bestselling author and Forbes 30 Under 30 honoree, Léa Steinacker drives critical conversations on AI, ethics, and organizational innovation.

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Rüdiger Rath
Chief Executive Officer, CANCOM


As CEO, Rüdiger Rath steers the company's strategy in the dynamic IT market. With 25+ years of international IT leadership experience, he drives CANCOM's focus on supporting digital transformation through AI, IoT, cloud, security, modern workplace, and enterprise solutions.
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Dave Wright

Chief Innovation Officer, ServiceNow



Dave Wright explores how AI and emerging technologies can reshape business and work. He is passionate about putting people at the center of workplace innovation and helping organizations leverage technology to boost productivity and streamline operations.

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An agenda packed with inspiration
08:30 – 10:00
 
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Welcome, Registration, & Expo Opening
Pick up your badge and visit the expo to see all the latest cutting-edge innovations of the ServiceNow AI Platform.
10:00 – 11:00
 
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World Forum Keynote
Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.
08:30 – 16:00
 
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Expo & Sessions
Connect with peers, discuss challenges, participate in hands-on AI micro labs, and walk away with actionable advice from industry experts and partners.
16:00 – 17:00
 
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The AI Turning Point: What Does This Mean For How We Work?
Just like the iPhone changed the world, AI is next. Don't miss this unforgettable conversation with two best-selling authors and tech visionaries Dr Miriam Meckel & Dr. Léa Steinacker who will explore leadership, trust, and success in the new world of putting AI to work for people.
17:00 – 18:30
 
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Networking Reception
Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
Diamond Sponsors
Join the companies that are leading the way in helping us put AI to work for people.  
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