Be the AI pacesetter that drives business growth, cuts costs, and moves your company ahead.
World Forum NYC.
Connect with the companies leading the charge to put AI to work.
Join top financial services, healthcare, and tech experts for a one-day, complimentary event. Learn actionable, practical strategies for fast-tracking AI adoption and accelerating CRM transformation.
Hear from AI leaders at our keynote and visit the World Forum Expo to learn tangible steps for turning AI potential into operational reality.
Try AI Agents at CreatorCon labs & demos. Test enterprise AI, then stay connected with ServiceNow User Groups (SNUGs).
Learn from top AI talent to deliver frictionless service, solve for data trapped in CRM legacy systems, and put AI to work for people—today.
Chat with New York City’s brightest minds and boldest innovators. Walk in curious, and walk out with an action plan.
Shane Malloy
Vice President, Product Management, Issuer Processing, Visa
Vice President, Product Management, Issuer Processing, Visa
Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca
Chief Digital Officer and CIO, AstraZeneca
Hear from the change-makers aligning AI + Data + Workflows to modernize CRM, improve compliance, and boost employee productivity.
Director, Head of Service Platform and Observability, BlackRock
Olin Gay owns the ServiceNow platform at BlackRock, leading its development, governance, and enterprise-wide execution. He integrates business workflows, automation, and telemetry to deliver exceptional service to clients.
Olin Gay owns the ServiceNow platform at BlackRock, leading its development, governance, and enterprise-wide execution. He integrates business workflows, automation, and telemetry to deliver exceptional service to clients.
U.S. Head of Non-Financial Risk, TD Bank Group
Cheryl Geremia leads non-financial risk strategy and remediation, bringing deep expertise in large-scale transformations. She has held executive roles at NYSE, Deutsche Bank, and most recently, Morgan Stanley as Global Head of Operational Risk.
Cheryl Geremia leads non-financial risk strategy and remediation, bringing deep expertise in large-scale transformations. She has held executive roles at NYSE, Deutsche Bank, and most recently, Morgan Stanley as Global Head of Operational Risk.
ServiceNow Lead AI Developer, USI Insurance Services
Jose Marquez is an IT leader, specializing in GenAI, automation, and systems integration. He's driven enterprise-wide efficiencies, deployed AI-powered ServiceNow solutions, and spoken at ServiceNow conferences as a thought leader.
Jose Marquez is an IT leader, specializing in GenAI, automation, and systems integration. He's driven enterprise-wide efficiencies, deployed AI-powered ServiceNow solutions, and spoken at ServiceNow conferences as a thought leader.
SVP and Chief Human Resources Officer, National Hockey League
Patrice Distler leads the NHL's efforts in talent acquisition, learning and development, and employee relations. She focuses on cultivating an inclusive workplace culture and implementing strategic programs that support organizational goals.
Sr Director, Digital Transformation, National Hockey League
As a lifelong hockey fan turned digital strategist, John is responsible for directing and executing on the NHL's vision for modernizing League operations internally and with external clubs, partners and vendors.
As a lifelong hockey fan turned digital strategist, John is responsible for directing and executing on the NHL's vision for modernizing League operations internally and with external clubs, partners and vendors.
EVP, Chief Experience Officer (CXO), ServiceNow
Amy Lokey is transforming how people and businesses are supercharged by technology, through streamlined, AI-powered experiences that anticipate user needs and boost productivity.
Chief Transformation Officer, ServiceNow
Kelley Steven-Waiss helps customers drive workforce transformation. She was formerly Head of Workforce Innovation Products at ServiceNow, and Founder & CEO of Hitch Works, a talent mobility platform acquired by ServiceNow.
Kelley Steven-Waiss helps customers drive workforce transformation. She was formerly Head of Workforce Innovation Products at ServiceNow, and Founder & CEO of Hitch Works, a talent mobility platform acquired by ServiceNow.
Vice President, Core Business Workflows, ServiceNow
Peter Russo offers unparalleled insight into core business transformation journeys. He will share how top-performing organizations are replacing outdated ERP modules with agile, AI-native workflows.
Peter Russo offers unparalleled insight into core business transformation journeys. He will share how top-performing organizations are replacing outdated ERP modules with agile, AI-native workflows.
Vice President Product & Solutions Marketing, CRM, ServiceNow
Sheri Kahn leads the charge in redefining how organizations engage with customers across every touchpoint. Her mission is to help companies turn customer experience into a competitive advantage.
Vice President, Industry Product & Solutions Marketing, ServiceNow
With 25+ years in building, deploying, and marketing enterprise workflows across regulated industries, Jeffrey Gore has helped establish ServiceNow as a leader in both AI and service management.
GVP, Product Management, ServiceNow
For over two decades, Nenshad Bardoliwalla has been at the forefront of developing products and driving business growth across business intelligence, enterprise performance management, data integration, and AI.
For over two decades, Nenshad Bardoliwalla has been at the forefront of developing products and driving business growth across business intelligence, enterprise performance management, data integration, and AI.
Can't wait to see what ServiceNow can do for your organization? Complete our AI Agents Value Calculator today, then meet with your ServiceNow account team onsite in New York City to discuss your personalized value estimate.
Start your personalized World Forum New York journey now. Be sure that you're registered to access My Agenda and browse our 35+ sessions.
Pick up your badge and visit the Expo to see all the latest AI adoption strategies from ServiceNow and our partners.
Discover how industry-leading customers are navigating AI and transforming their business with the ServiceNow AI Platform. With expertise from our guest speakers, you'll be empowered to take AI capability and bring it to life.
Learn about the ServiceNow AI Agents roadmap, discuss business challenges, participate in hands-on AI labs, and transform your CRM to a proactive, agentic solution with actionable advice from industry experts and partners
Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUG Social, a Community-led gathering where ServiceNow users can connect and collaborate.
World Forum New York City is taking place at Javits Center, located at 445 11th Ave, New York, NY 10001. Please enter via the North Javits entrance on 11th Avenue near 38th Street (445 11th Ave, New York, NY 10001), where World Forum NYC is taking place.
We are hosting nine World Forum events around the world. See a list of cities and dates on our central web page.
At this time, this event is being offered in a live, in-person format only.
For any event queries or issues with registration for World Forum New York City, please visit the Events Help Center.
CreatorCon is the ultimate hands-on event for ServiceNow developers, admins, architects, and all practitioners looking to build smarter workflows and faster automation. Get hands-on in AI labs, experience the possibilities of innovation at the HackZone, and connect with peers and experts from the Community. Have more questions about CreatorCon? Contact us at CreatorCon@servicenow.com.
You can get hands-on at CreatorCon labs! Choose between two tracks - The Builder Track is ideal for those starting their journey with low-code and AI tools, while the AI Agent Track is for more advanced developers ready to create and customize AI Agents. World Forum Sydney is your exclusive chance to experience and build with ServiceNow AI!
If you are new to ServiceNow AI Platform, choose the CreatorCon Builder Track - designed for anyone to get started with no-code and low-code development on ServiceNow. Then join the ServiceNow Community to connect with peers, and explore the Developer Site for free instance and learning paths
Yes! CreatorCon is hands-on, and you’ll get the most out of it if you come prepared. We recommend bringing: Your laptop – Required for labs and workshops Power adapter/charger – Especially if you're traveling from another region A tablet or phone – Highly recommended to use as a second screen for the lab guide. Otherwise, you’ll be switching tabs frequently on your laptop. Your curiosity and excitement – You’re about to build some amazing things!
CreatorCon at the Expo is your chance to explore, build, and connect:
- Build an AI Agent: Create your own AI Agent in 30–45 minutes using real-world use cases.
- IoT Garden: Discover how smart plants and live flows bring the ServiceNow AI Platform to life.
- Community Cards: Scan fellow attendees, collect digital trading cards, and see your superhero-self come to life.
- Community Programs: Meet MVPs, Rising Stars, and find your place in the global ServiceNow Community.
Additionally, you can stop by the Community Programs booth in the CreatorCon space on the World Forum Expo Show Floor to learn how you can join, or even start, a local chapter.
ServiceNow User Groups (SNUGs) are in-person or virtual events where you can connect with peers, learn new skills, and grow your knowledge and network.
Join us at the SNUGs Social, a collaborative experience held during the networking reception at each World Forum event, designed for connection and Community-led good times.
Here's what you can expect:
- Fun games like interactive bingo, encouraging you to meet other ServiceNow Community members.
- Special treats like cupcakes, not found anywhere else on the expo show floor.
- Exclusive prizes like the SNUGs 2025 pin!
This fun, lively networking event is open to all and lasts 60 minutes. Be sure to add it into your World Forum agenda using the My Agenda tool.
Join the companies that are leading the way in helping us put AI to work for people.