Hear from AI leaders at our keynote and visit the World Forum Expo to learn tangible steps for turning AI potential into operational reality.

Try AI Agents at CreatorCon labs & demos. Test enterprise AI, then stay connected with ServiceNow User Groups (SNUGs).

Learn from top AI talent to deliver frictionless service, solve for data trapped in CRM legacy systems, and put AI to work for people—today.

Chat with New York City’s brightest minds and boldest innovators. Walk in curious, and walk out with an action plan.

Shane Malloy
Vice President, Product Management, Issuer Processing, Visa

Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca

Director, Head of Service Platform and Observability, BlackRock

Olin Gay owns the ServiceNow platform at BlackRock, leading its development, governance, and enterprise-wide execution. He integrates business workflows, automation, and telemetry to deliver exceptional service to clients.

U.S. Head of Non-Financial Risk, TD Bank Group

Cheryl Geremia leads non-financial risk strategy and remediation, bringing deep expertise in large-scale transformations. She has held executive roles at NYSE, Deutsche Bank, and most recently, Morgan Stanley as Global Head of Operational Risk.

Vice President, Architecture and Infrastructure Platforms, CVS Health

Ken O'Connor is a seasoned technology leader who brings a wealth of experience from diverse industries, including leadership roles at Marriott International, Madison Square Garden, and Tao Group Hospitality. At CVS Health, he focuses on delivering infrastructure solutions that drive transformational change in healthcare.

ServiceNow Lead AI Developer, USI Insurance Services 



Jose Marquez is an IT leader, specializing in GenAI, automation, and systems integration. He's driven enterprise-wide efficiencies, deployed AI-powered ServiceNow solutions, and spoken at ServiceNow conferences as a thought leader.

SVP and Chief Human Resources Officer, National Hockey League 


Patrice Distler leads the NHL's efforts in talent acquisition, learning and development, and employee relations. She focuses on cultivating an inclusive workplace culture and implementing strategic programs that support organizational goals.

Sr Director, Digital Transformation, National Hockey League



As a lifelong hockey fan turned digital strategist, John is responsible for directing and executing on the NHL's vision for modernizing League operations internally and with external clubs, partners and vendors.

Vice President, Director, Product Management, FactSet



Neil Bussell is a seasoned technology executive with 40+ years of experience across Telecommunications, CPG, and Financial Services. Known for his strategic vision, technical expertise, and tenacious leadership style, Neil has driven major innovations at S&P 500 companies.

EVP, Chief Experience Officer (CXO), ServiceNow


Amy Lokey is transforming how people and businesses are supercharged by technology, through streamlined, AI-powered experiences that anticipate user needs and boost productivity.

Chief Transformation Officer, ServiceNow


Kelley Steven-Waiss helps customers drive workforce transformation. She was formerly Head of Workforce Innovation Products at ServiceNow, and Founder & CEO of Hitch Works, a talent mobility platform acquired by ServiceNow.

Vice President, Core Business Workflows, ServiceNow



Peter Russo offers unparalleled insight into core business transformation journeys. He will share how top-performing organizations are replacing outdated ERP modules with agile, AI-native workflows.

Vice President Product & Solutions Marketing, CRM, ServiceNow

Sheri Kahn leads the charge in redefining how organizations engage with customers across every touchpoint. Her mission is to help companies turn customer experience into a competitive advantage.

Vice President, Industry Product & Solutions Marketing, ServiceNow



With 25+ years in building, deploying, and marketing enterprise workflows across regulated industries, Jeffrey Gore has helped establish ServiceNow as a leader in both AI and service management.

GVP, Product Management, ServiceNow



For over two decades, Nenshad Bardoliwalla has been at the forefront of developing products and driving business growth across business intelligence, enterprise performance management, data integration, and AI.