World Forum Paris 2025
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Knowledge is happening May 5-7, 2026. Sign up now for registration updates.
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World Forum Paris 2025
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Experience where the world puts AI to work
We're bringing top AI leaders and hands-on training to you. So you can transform every corner of your business right now.
Discover More
Hear from AI leaders and visionaries at our keynote—and learn the new ways our customers are empowering their teams with AI.
Take Action
Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG).
Get Answers
Check out our World Forum Expo for step-by-step demos, 1:1 expert advice—and a whole lot of fun.
Meet Up
Network with your peers, ServiceNow experts, and our innovative partners who will help you stay ahead of the AI curve.
Experience how others are achieving results – in real-time at World Forum
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.”
Shane Malloy
Vice President, Product Management, Issuer Processing, Visa
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“AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.”
Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca
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Meet our speakers
Visionary business leaders will offer insights and inspiration to keep you ahead with AI.
Tony Estanguet
Olympic Champion, World Record Holder, and Leader in High Performance
Tony Estanguet is a three-time Olympic canoe slalom champion and one of the most decorated athletes in his sport. A respected figure in French and international sport, he's known for his humility, determination, and lasting impact on future generations of athletes.
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Beatriz Méndez-Villamil
CIO, Amadeus
As Global CIO at Amadeus, Beatriz Méndez-Villamil oversees the Digital Transformation Services (DTS) Department. She leads key initiatives that focus on digital transformation and innovation.
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Michael Leipold
Head of Internal Startup, Siemens
In his role, Michael Leipold focuses on integrating Operational Technology and IT to enable smarter, more connected industrial operations. He helps organizations streamline operations and unlock new value through digital innovation. Siemens leverages the ServiceNow platform to seamlessly integrate OT devices on the shopfloor with IT-based asset and service management.
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Filippo Cassano
Head of Digital Enterprise Architecture, Infrastructure, and Operations, Ferrari
At Ferrari, Filippo Cassano leads strategic IT initiatives that support innovation, efficiency, and business alignment. With 30 years of international experience in IT architecture, infrastructure, operations, and end-user services, he is an expert in driving business transformation.
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Cristina Higuero
Global Head of Digital Employee Experience, Iberdrola
At Iberdrola, Cristina Higuero leads a data-driven strategy to simplify the digital workplace and enhance productivity for over 40,000 employees. With a background in digital and marketing, she focuses on operating-model design, change management, and scaling employee services on modern, AI-ready platforms.
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Pascal Gaston
IT Director for Insurance and Support Functions, AG2R LA MONDIALE
In his role at AG2R LA MONDIALE, Pascal Gaston leads transformation across insurance and shared-services domains. He joined the company in 2023 after senior roles in consulting and entrepreneurship, including co-founding BeeSwedge and Alenium Consultants.
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Rémi Trento
Vice President - General Manager, France, ServiceNow
With 20+ years of experience in digital environments across startups and global corporations, Rémi Trento is known for driving transformation and delivering results in multi-sector, complex organizations. Currently operating at the executive level, he brings deep expertise in general management, large-scale sales leadership, and building customer-centric, high-performance teams.
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Dave Wright
Chief Innovation Officer, ServiceNow
Dave Wright explores how AI and emerging technologies can reshape business and work. He is passionate about putting people at the center of workplace innovation and helping organizations leverage technology to boost productivity and streamline operations.
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Fabio Spoletini
GVP, EMEA South, ServiceNow
Fabio Spoletini is the Global Vice President for EMEA South at ServiceNow, bringing over 24 years of experience in sales, customer service, and leadership across EMEA. He is focused on nurturing regional talent, driving digital transformation, and delivering value to customers.
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An agenda packed with inspiration
Welcome, Registration, & Expo Opening
Pick up your badge and visit the expo to see all the latest cutting-edge innovations of the ServiceNow AI Platform.
World Forum Keynote
Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.
Expo & Sessions
Connect with peers, discuss challenges, participate in hands-on AI micro labs, and walk away with actionable advice from industry experts and partners.
Going for the Gold: How the Olympics Inspires Business Transformation
Get ready for an unforgettable conversation with a three-time Olympic champion and organizer of the Paris 2024 Olympics, Tony Estanguet. In this inspiring session, we'll explore how bold vision, teamwork, and digital innovation can set a new gold standard for your business.
Networking Reception
Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
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