Table of contents

Check-in & Logistics Content Social Activities

Check-in & Logistics Expand All Collapse All Venue

International Convention Centre (ICC)
14 Darling Drive
Sydney

Parking:

ICC Sydney has 800+ parking spaces available. Vehicle entry height is 2.2m maximum.

For a full list of transport options, visit the Darling Harbour website or see ICC transport information.

Please check the  Transport NSW travel alerts  for details of any changes to transport services to ICC Sydney.

Badge information

For changes to your badge information, visit your Attendee Portal and view the "Registration Summary" section. Click the pencil icon to complete any necessary edits to your name, title, or company prior to arriving onsite.

Badge Pick-up and Help Desk

8:30 a.m. – 6:00 p.m. | Hall 6, Level 4, Exhibition Centre

For faster service, present your QR code found in the event mobile app. Please bring your ID and use the email address you used to register for World Forum.

Always wear your badge while at the venue for access to World Forum sessions, Expo, and special activities. 

Get the mobile app

Using your phone, search for the "ServiceNow Events" app in the Apple or Google app store for a smooth event experience. See your personal agenda, the event venue map, highlights of the day, and get timely updates.

Apple App Store
Google Play Store

To get started using the app:

1. Open the app, then enter the email address you used to register. You will receive a 6-digit verification code in your email. Enter the code, and you’re ready to use the app.

2. An express check-in QR code will pop up when you open the app—use this onsite at Badge Pick-up to receive your badge.

3. Click "Networking" on the home screen navigation and opt-in to Messaging. Use Messaging to find and communicate with other attendees.

Internet access

Network: WorldForum2026
Password: #putAItowork

What to wear

We recommend business casual attire for your day in Sydney. Consider bringing a light jacket or sweater. Wear comfortable shoes, you’ll be walking a lot.

What to bring

Please bring your mobile device, as you’ll need it to access the mobile app throughout the event. We also recommend bringing a reusable water bottle, as refill stations will be available throughout the venue.

Content Expand All Collapse All Build your agenda

Explore our knowledge-packed sessions, trainings, demos, and more with the Sessions Catalogue. Filter topics, favourite the ones that interest you, and register for the sessions you’d like to attend.

Your selections will appear in the "My Agenda" section of the mobile app. You can also add sessions directly from My Agenda based on open time slots in your personal schedule.

Session seating

Plan to arrive at your sessions at least five minutes early to secure your seat, as most sessions are first-come, first-seated. Please refer to the mobile app for additional instructions.

Sessions marked "Save My Seat" have limited seating, so be sure to sign up as soon as possible.

For sessions that are marked "full," you are welcome to wait outside of the room in case any seats become available.

World Forum Keynote

10:00 a.m. – 11:00 a.m. | Hall 5, Level 4, Exhibition Centre

Discover how AI is moving beyond conversations to action. Get inspired by leaders who are executing work across their businesses while keeping human judgment top of mind.

World Forum Expo

8:30 a.m. – 6:00 p.m. | Hall 6, Level 4, Exhibition Centre

Connect with peers, discuss challenges, and get advice from industry experts and sponsoring partners. Experience ServiceNow’s latest AI-driven workflow solutions, attend theatre sessions on digital transformation, and see activations, demonstrations, and more from leading organisations.

Can’t-miss Expo experiences

Explore cutting-edge technology, connect with experts, and experience live demos that will give you actionable advice from industry experts with exhibits like:

- AI Control Tower Hub: See how ServiceNow brings together AI, data, workflows, and security to help organisations move from experimentation to execution. Explore how AI agents can sense, decide, and act with the guardrails needed for enterprise-scale adoption.

- Vibe Code Lounge: Bring your ideas to the Vibe Code Lounge to turn a concept into a working app in minutes with the help of the experts.

- ServiceNow University certifications: Prove your ServiceNow expertise and walk away with an industry-recognised credential, free of charge and with no prerequisite courses required. ServiceNow University is offering onsite certification to all World Forum Sydney attendees, so you can turn a day at the event into a credential you can put to work. Register today.

Closing Session

4:00 p.m. – 5:00 p.m. | Hall 6, Level 4, Exhibition Centre

End the day on a high note. Join us for an inspiring conversation between champion cricketer and angel investor Pat Cummins and journalist Georgie Tunny. From AI and productivity to leadership and high performance, they'll share insights on building teams that thrive in a rapidly changing world.

Social Activities Expand All Collapse All Networking Reception

5:00 p.m. – 6:00 p.m. | Hall 6, Level 4, Exhibition Centre

This is your time to close out the day in the best way. Meet new people, catch up with friends, and reflect on the day’s valuable insights.

We look forward to seeing you at World Forum Sydney!