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27-28 October 2026 | Minato-ku, Tokyo, Japan World Forum 
Tokyo is where AI gets to work  Uplevel your AI skills alongside pros and peers in public sectors—and discover what’s new and next in AI breakthroughs. Register Now Explore Sessions
World Forum Tokyo 2026 Register Now Why Attend Featured Speakers Agenda at a Glance FAQ
Gain AI skills and insights that drive results World Forum delivers practical AI takeaways that are grounded in real business scenarios.
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Get hands-on with AI  Learn by doing. Build and test AI agents, experiment with vibe coding, and find out how ServiceNow Otto and Workflow Data Fabric Power deliver a unified AI experience across your enterprise.
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Meet your AI control tower See how ServiceNow acts as the AI control tower for business reinvention, powering every corner of the business. Create your own AI agents that sense, decide, act, and secure on a single platform.
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Turn talk into takeaways Come for conversations with pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum. Day 1
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Video Message Minister of Finance
Minister of State for Financial Services
Minister in charge of the Review of Special Tax Measures and Subsidies
Member of the House of Councillors

Satsuki Katayama Video CTA
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NTT, Inc.  President and CEO

Akira Shimada  Video CTA
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Chubu Electric Power Co., Inc. Executive Officer / General Manager,
Digital Transformation Division / Chief Information Security Officer

Uchida Tadashi Video CTA
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ServiceNow Japan President, Japan

Masatoshi Suzuki Video CTA
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ServiceNow EVP, AI Engineering

Joe Davis Video CTA
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Eternal Hospitality Group Executive Officer / CDIO (Chief
Information Officer)

Akira Nakabayashi Video CTA
masateru tomioka 
GO Inc.  Group Manager, Engineering Group, BPR Dept, IT Strategy Unit.  

Masateru Tomioka  Video CTA
koki hayashi
Konoike Transport CO., LTD. ICT Promotion Division
ICT Planning Department
Assistant Manager



Koki Hayashi Video CTA
hiroshi yoshida 
System Support Inc.  Head of Division
Business Innovation Design Division
Kanazawa Business Unit 

Hiroshi Yoshida  Video CTA
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SYSLABO Co., Ltd. General Manager, ServiceNow
Sales,Corporate Planning
Department 

Shinya Yamada  Video CTA
tomohiro shitozawa
SoftBank Corp  Operational System Development
Division Senior Director 

Tomohiro Shitozawa Video CTA
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TANAKA PRECIOUS METAL GROUP Co., Ltd.  Section Manager
IT Department
IT Divison  

Masayuki Oka  Video CTA
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Chubu Electric Power Co., Inc. IT and Cybersecurity Department /
Section Manager

Yuki Yamada Video CTA
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Chuden CTI Co., Ltd. Platform Region, Hybrid Cloud Center,
Service Technology Group / Lead
Engineer

Asumi Nouda Video CTA
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Toyota Tsusho Corporation  DX ACCELERATION DEPARTMENT / 
GENERAL MANAGER 

Fusaichiro Kobayashi  Video CTA
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Nomura Research Institute, Ltd. Sapporo Solution Development
Department I

Keito Aoki Video CTA
satomi arakawai mage
Panasonic Digital Co.,Ltd Head of Web Solutions Department

Satomi Arakawa Video CTA
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Panasonic Digital Co.,Ltd General Manager 

Takuma Yoshinaga  Video CTA
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Bizreach Inc, Workflow Group, Corporate
Infrastructure Development
Department, Digital Transformation
Division

Ryoya Iwayama Video CTA
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Bizreach Inc, Manager, Workflow Group, Corporate
Infrastructure Development
Department, Digital Transformation
Division

Shinji Shioyama Video CTA
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MEDLEY, INC.

Manager, Collaboration Systems Group, 
 Corporate IT Office

Ryosuke Hayashi

 Video CTA
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Mercari, Inc.

IT Service Management / Manager

Hiroki Ito

 Video CTA
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Mercari, Inc. Corporate IT / IT Service
Management

Takuya Shimbo Video CTA
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YKK Corporation YGCC Group, Sustainability
Department, General Manager

Kenichi Yamamoto Video CTA
Join us for a day that brings AI learning to life

8:30 a.m.  
Alt
Welcome & Badge Pick-up Pick up your badge at registration and wait for the Sessions & Expo to begin.

9:00 a.m. – 10:00 a.m.  
Alt
Training Sessions Join a special session led by ServiceNow University instructors. A light breakfast will be available for session attendees.

10:00 a.m. – 11:30 a.m.  
Alt
Day1 World Forum Keynote Explore the latest ServiceNow technologies and product strategy. Hear from industry experts and customers driving innovative initaitves.

11:30 a.m. – 1:00 p.m.  
Alt
Lunch & Expo Enjoy lunch and networking while exploring the Expo floor.

1:00 p.m. – 4:10 p.m.  
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Breakfast Sessions & Expo Experience a diverse range of content, including customer case studies, product keynotes by key solution area, and the latest ways to leverage the AI Control Tower. Sponsored sessions will also be held.

4:10 p.m. – 5:40 p.m.  
Alt
Networking Reception Enjoy drinks and light bites while connecting casually with fellow attendees.

5:40 p.m. – 6:40 p.m.  
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Special Live Performance Day one closes in style with a live performance by a special guest artist. We're delighted to announce that Kaori Mochida, vocalist of Every Little Thing, will be performing! We hope you'll look forward to it.
Day 2
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ServiceNow Japan President, Japan

Masatoshi Suzuki Video CTA
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ServiceNow Executive Vice President and Chief
Technology Officer

Pat Casey Video CTA
tomohiro hara
ServiceNow Japan GVP, Japan COO

Tomohiro Hara Video CTA
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ServiceNow Japan ServiceNow Futures | Innovation
Officer

Ryo Saso Video CTA
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ServiceNow Senior Developer Advocate

Lauren McManamon Video CTA
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NTT DATA GROUP CORPORATION

Senior Manager/Executive IT Architect, Information Technology Management Office

Tetsuo Takata

 Video CTA
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NTT DOCOMO Business Engineering, Inc.  Chief Operation Management
Department Smart Operation Service
Division 

Keisuke Morioka   Video CTA
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Olympus Corporation

Sr. Director, IT Security Operations Owner, Global

Matthew Stephan

 Video CTA
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KDDI CORPORATION

Process Platform Development Department, Process Platform 3 Group Leader

IDE AKIRA

 Video CTA
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KOKUSAI ELECTRIC CORPORATION Manager, BX Office

Yasuo Tsuchida Video CTA
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All Nippon Airways Co., Ltd.

Manager, Enterprise Systems Modernization, Digital Transformation

Nobuhiro Ishihara

 Video CTA
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NEC Corporation AI Workflow Group / AI Platform
Department / Corporate
IT & AI Innovation Division

Rina Nakazato Video CTA
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NEC Corporation AI Workflow Group / AI Platform
Department / Corporate IT & AI
Innovation Division

Takaya Hirose Video CTA
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Net One Systems Co., Ltd.  Sales Engineering Division Customer 
Success Department3 Manager 
 
Shigetada Sasaki  Video CTA
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The Norinchukin Bank 

Business Value Co-Creation Division General Manager

Higuchi Hirotake

 Video CTA
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Nohara Group Inc. IT Division, Group CAIO & IT Division
General Manager

Fabio Massumoto Video CTA
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Fujitsu Limited Senior Director, Enabling Technologies
Division, Corporate Digital Unit

Yuki Yanagi  Video CTA
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Fujitsu Limited Manager, Enabling Technologies
Division, Corporate Digital Unit 

Mayuko Muramoto Video CTA
Join us for a day that brings AI learning to life

8:30 a.m.  
Alt
Welcome & Badge Pick-up Pick up your badge at registration and wait for the Sessions & Expo to begin.

9:00 a.m. – 10:00 a.m.  
Alt
Training Sessions Join a special session led by ServiceNow University instructors. A light breakfast will be available for session attendees.

10:00 a.m. – 11:30 a.m.  
Alt
Day 2 Keynote Featuring technology-focused speakers, this session takes a deep dive into the latest features and direction of ServiceNow's products.

11:30 a.m. – 1:00 p.m.  
Alt
Developer Keynote Join Senior Developer Advocate Lauren McManamon for the Developer Keynote, where she'll show you how to build for the business across multiple platforms and LLMs—while maintaining governance.

11:50 a.m. – 1:00 p.m.  
Alt
Lunch & Expo Enjoy lunch and networking while exploring the Expo floor.

1:30 p.m. – 5:30 p.m.  
Alt
Breakout Sessions & Expo In addition to customer case studies and product-specific sessions, this track features the Hackathon Finals, where developers compete on technical challenges, and hands-on Vibe Coding Labs. Experience ServiceNow AI through this practical, hands-on program.

5:30 p.m. – 6:30 p.m.  
Alt
Networking Reception & Expo Enjoy drinks and light bites while connecting casually with fellow attendees. Don't miss the SNUG Meetup, a community gathering where ServiceNow users can connect and collaborate.
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Special Live Artist Announced! Karoi Mochida We're thrilled to announce that Kaori Mochida - vocalist of Every Little Thing, who debuted in 1996 and whose 2nd album "Time to Destination" became a massive hit with over 3.52 million copies sold - will perform at the special live show closing out day one! Please look forward to it!
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Lock-in your sessions with My Agenda—now live Start your personalised World Forum Tokyo journey now. Be sure that you’re registered to access My Agenda and browse our 20+ sessions. Make my agenda
Helpful answers, all in one place Expand All Collapse All Where is World Forum Tokyo being held?
World Forum Tokyo is taking place at Grand Prince Hotel Shin Takanawa.
Address: 3-13-1 Takanawa, Minato-ku, Tokyo, Japan
Nearest Stations:
15-minute walk from Takanawa Exit, Shinagawa Station (Shinkansen, JR Lines, Keihin Kyuko Line)
3-minute walk from Exit A1, Takanawadai Station (Toei Asakusa Line)
Will there be Onsite Certifications at World Forum Tokyo?
Yes, we plan to offer this. The site with details, registration, and FAQs for onsite certification will be published around September.
*Note: You must be registered for World Forum Tokyo to participate in the certification exam.
Will there be a Partner Forum Tokyo this year?
Yes. This year, Partner Forum will once again be held alongside World Forum Tokyo. All partners attending World Forum Tokyo are welcome to join, giving us the opportunity to connect with more partners and share the latest ServiceNow updates and strategic collaboration opportunities. Through this event, we aim to deepen dialogue and partnership with our partners throughout World Forum Tokyo.
What other cities are part of the World Forum event series?
We are hosting nine World Forum events around the world. See a list of cities and dates on our central web page. 
Will World Forum offer a digital experience?
At this time, this event is being offered in a live, in-person format only. 
Who can I contact about any registration issues?
For any event queries or issues with registration for World Forum Tokyo, please contact the Event Help Center by email.

Event Help Center Contact: servicenow-event@jevent.jp
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