World Forum Tokyo 2025 Home Sessions Sponsors
22-23 OCTOBER 2025 | 8:30 A.M. - 6:40 P.M. | TOKYO BIG SIGHT That's a wrap on World Forum Toyko It was a transformative event exploring where the world puts AI to work. We look forward to seeing you next year. Explore More Discover Other Events
Knowledge is happening May 5-7, 2026. Sign up now for registration updates.  Get Updates
World Forum Tokyo 2025 Agenda-at-a-Glance Speakers Sponsors
Make AI agents
your working partner A platform where people and AI work together to transform customer experiences and employee work styles. Keynote We will introduce the latest information on ServiceNow's AI platform and how our customers are leveraging AI to create new value.

 Take Action Build and test in AI Agent labs & HackZone at CreatorCon, then stay connected with ServiceNow User Groups (SNUG). World Forum Expo  We offer a wealth of content, including detailed demonstrations and individual advice from ServiceNow experts and professionals from partner companies. Networking Use this opportunity to expand your knowledge of AI and exchange opinions with other participants at World Forum to build new networks.
Meet Our Speakers Visionary business leaders will offer insights and inspiration to keep you ahead with AI. NEC Corporation Corporate EVP and CIO

Hiroshi Kodama

 Video CTA Aflac Life Insurance Japan Ltd. Director, Executive Vice President, CTO・CDIO

Toru Futami
 Video CTA JTB Corp. Managing Executive Officer, Chief Information Officer, Chief Information Security Officer

Kyoji Kuroda Video CTA MORINAGA MILK INDUSTRY CO., LTD. Assistant Manager, Strategic Planning
Group, IT Transformation Department

Kakeru Oda Video CTA Fujitsu Limited Corporate Digital Unit, Enabling
Technologies Division


Yuki Yanagi Video CTA AICX Association Representative Director



Kensuke Ozawa Video CTA ServiceNow Japan President

Masatoshi Suzuki

 Video CTA ServiceNow Chief Technology Officer and EVP, Dev Ops

Pat Casey
 Video CTA ServiceNow EVP, Platform Engineering and AI
Technology

Joe Davis Video CTA ServiceNow Chief Operating Officer

Tomohiro Hara

 Video CTA SB Technology Corp. Enterprise System Integration Div.
Tomohisa Kanae Video CTA NTT DATA Group Corporation Teteuo Takata Video CTA NTT DATA Group Corporation Yuichi Hasegawa Video CTA AUTOBACS digital initiative CO., LTD Digital Intelligence Service
Department / Manager



Masato Fukushima Video CTA JTB Business Travel Solutions, Inc Sales Planning Department General Manger
Takehiko Wakatsuki


 Video CTA JTB Business Travel Solutions, Inc IT Planning Section Manager
Yohko Oyama Video CTA SoftBank Corp Operational System Development
Division Senior Director



Tomohiro Shitozawa Video CTA Sompo Systems Inc. IT Service Innovation Headquarters,Deputy Executive
General Manager



Makoto Shindo Video CTA Sompo Systems Inc. IT Service Innovation
Headquarters,Supervisor



Mari Sugihara Video CTA CHUKYO TV. BROADCASTING CO., LTD. Manager, ICT Promotion Department,
Technology
DX Promotion Division
Masaki Kitaori  Video CTA CHUKYO TV. BROADCASTING CO., LTD. ICT Promotion Department ,
Technology DX Promotion Division
Motoki Kobayashi Video CTA NIPPON STEEL ENGINEERING CO., LTD. Senior Manager, ICT Planning & Incubation Department
Haruki Miyazaki  Video CTA NIPPON EXPRESS HOLDINGS, INC. Management Platform Development Division
Group General Manager Video CTA NSK Ltd. Deputy General manager IT Governance Department Digital Transformation Division Headquarters

Yasushi Kazawa Video CTA The Norinchukin Bank Senior Manager
Kurosawa Ayumu Video CTA Nomura Research Institute Ltd. IT Strategy Department
General Manager

Tatsutoshi Murata Video CTA Nomura Real Estate Partners Co.,Ltd  Facility Management Division,
Building DX Planning Department
Senior Manager

Shinichi Kinoshita Video CTA Hitachi Social Information Services, Ltd. Jun Sakai Video CTA Hitachi Social Information Services, Ltd. Kizuka Junko Video CTA Fujitsu Limited Corporate Digital Unit Enabling
Technologies Division,Senior Director 



Shigeo Gomi Video CTA Mitsui Fudosan Co., Ltd. Digital Transformation Division,
Engineering Leader

Keisuke Imamura Video CTA Mitsui Fudosan Co., Ltd. Digital Transformation Division,
Engineering Leader
Junichi Sawada Video CTA MUFG Bank, Ltd.  Global Operations Planning Division

Tomoko Miyawaki Video CTA MEDLEY, INC. Ryosuke Hayashi  Video CTA YOKOWO CO., LTD. Management Planning H.Q.　
Cybersecurity Measures Planning Office Dept.
General Manager

Nakayama Hideto Video CTA CITY OF YOKOHAMA Executive Adviser to the Chief
Information Officer (CIO)
Fukuda Jiro Video CTA Load More
Day 1 – For Business and IT Leaders
Agenda: Wednesday, October 22 *Please note that program content and times are subject to change without notice.
8:30 a.m.  
Alt
Welcome, Badge Pick-Up Pick up your budget at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
9:00 a.m. – 10:00 a.m.  
Alt
Training Sessions & Expo Special sessions led by ServiceNow University instructors. The Expo will also be open at the same time, where ServiceNow experts and professionals from partner companies will welcome you. Light breakfast will be provided for those attending the sessions and Expo.
10:00 a.m. – 11:30 a.m.  
Alt
World Forum Keynote Introducing the latest ServiceNow technology and AI platform strategies. We will also feature presentations by industry experts and customers who are implementing cutting-edge initiatives.
11:30 a.m. – 1:00 p.m.  
Alt
Expo & Lunch Enjoy lunch and networking while touring the exhibition hall.
1:00 p.m. – 4:00 p.m.  
Alt
Breakout Sessions & Expo Sessions covering a wide range of topics, including customer case studies, product-specific sessions, hands-on AI micro labs, and how to utilize AI platforms. Sessions by sponsor companies will also be held at the same time.
4:40 p.m. – 5:00 p.m.  
Alt
Networking Reception Kick off the evening with drinks and great conversation. Connect with fellow attendees and start building relationships that will carry you through Day 2 — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
5:15 p.m. – 6:15 p.m.  
Alt
Special Live Presented by SCSK The first day will conclude with an exciting performance by Ayaka, bringing her signature sound to World Forum Tokyo.
Day 2 – For IT Admins and Developers
Agenda: Thursday, October 23 *Please note that program content and times are subject to change without notice.
8:30 a.m.  
Alt
Welcome, Badge Pick-Up Pick up your badge at the reception and get ready for the Training Sessions & Expo starting at 9 a.m.
9:00 a.m. – 10:00 a.m.  
Alt
Training Sessions & Expo Following on from Day 1, there will be practical sessions and an expo led by ServiceNow University instructors. You are welcome to join us in the morning for light refreshments.
10:00 a.m. – 11:30 a.m.  
Alt
World Forum Keynote We will welcome speakers who focus on technology and provide an in-depth look at the latest features and direction of ServiceNow's AI platform.
11:30 a.m. – 1:00 p.m.  
Alt
Expo & Lunch Enjoy networking and lunch while experiencing the latest solutions at the exhibition hall.
1:00 p.m. – 4:00 p.m.  
Alt
Breakout Sessions & Expo In addition to customer case studies and product-specific sessions, there will be a “Hackathon Finals” where developers compete in technical challenges, as well as a “Hands-on Lab” where participants can try out the technology for themselves. This practical program will provide experience with ServiceNow's AI Platform.
4:00 p.m. – 5:00 p.m.  
Alt
Expo Before the final session, there will be time for you to freely view the exhibition area.
5:00 p.m. – 5:45 p.m.  
Alt
Closing Session To wrap up the two days, we will present an inspirational session featuring special guests who will discuss the future of AI and technology.
5:45 p.m. – 6:30 p.m.  
Alt
Networking The final networking session is an opportunity to further deepen the connections you have made over the two days. Drinks and light refreshments will be provided.
Performing Artist - Special Live Presented by SCSK Ayaka made her debut in 2006 with the single “I believe.” Her first album First Message sold over 1.4 million copies, and her 2009 best album also achieved million-seller status. In 2014, her song “Nijiiro” was featured as the theme song for the NHK morning drama series Hanako to Anne and continues to be a long-running hit. Starting in September 2025, Ayaka is on her Wonder! Tour 2025, her first nationwide tour in two years, covering 25 cities across Japan. More Details
Diamond Sponsors View all Sponsors
Explore all ServiceNow World Forum cities View More