World Forum Toronto 2025 Home Sessions
December 11, 2025 | 8:30 a.m. – 5:00 p.m. One day in Toronto.
One AI platform.
Infinite opportunities. Join us for this complimentary event to experience how you can put AI to work in every corner of your business. Register Now Explore Sessions
World Forum Toronto 2025 Register Now Speakers Agenda-at-a-Glance FAQ
Experience where the world puts AI to work We're bringing top AI leaders and hands-on training to you. So you can transform every corner of your business right now. Discover More  Hear from AI leaders and visionaries at our keynote—and learn the new ways our customers are empowering their teams with AI. Take Action Dive into guided AI Agent labs and the HackZone at CreatorCon, then stay connected and keep building with ServiceNow User Groups (SNUG). Get Answers  Check out our World Forum Expo for step-by-step demos, 1:1 expert advice—and a whole lot of fun.

 Meet Up Network with your peers, ServiceNow experts, and our innovative partners who will help you stay ahead of the AI curve.
We’re bringing the best of Knowledge 2025 to you in Toronto
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.” Shane Malloy
Vice President, Product Management, Issuer Processing, Visa Video CTA “AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.” Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca Video CTA
Meet our speakers Visionary business leaders will offer insights and inspiration to keep you ahead with AI. Kara Callaway  Vice President Company Marketing, ServiceNow

Kara Callaway leads global storytelling at ServiceNow through Corporate Narrative and Executive Briefing Centers. She is passionate about mentoring, amplifying customer voices, and turning bold visions into reality. Video CTA Nick Tzitzon Vice Chairman, ServiceNow

Nick Tzitzon has been a leader at the highest levels of global business and government for 2+ decades. As group leader at ServiceNow, Nick oversees marketing, corporate affairs, innovation, servicenow.org, global impact, and environmental sustainability functions as well as the Office of the CEO. Video CTA
One day that will unlock your AI journey

8:30 a.m. – 10:00 a.m.  
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Welcome, Registration, & Expo Opening Pick up your badge and visit the expo to see all the latest cutting-edge innovations of the ServiceNow AI Platform.

10:00 a.m. – 11:00 a.m.  
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World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.

11:30 a.m.– 4:00 p.m.  
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Expo & Sessions Connect with peers, discuss challenges, gain practical experience in Learning Labs, participate in hands-on AI micro labs, and walk away with actionable advice from industry experts and partners.

4:00 p.m. – 5:00 p.m.  
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Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUGs Social, a Community-led gathering where ServiceNow users can connect and collaborate.
Your questions about World Forum Toronto, answered Expand All Collapse All Where is World Forum Toronto being held?
World Forum Toronto will be held at the Automotive Building, at Exhibition Place, located at 105 Princes' Blvd, Toronto, ON M6K 3C3, Canada.
What other cities are part of the World Forum event series?
We are hosting nine World Forum events around the world. See a list of cities and dates on our central web page.
Will World Forum offer a digital experience?
At this time, this event is being offered in a live, in-person format only.
Who can I contact about any registration issues?
For any event queries or issues with registration for World Forum Toronto, please visit the Events Help Center.
Will there be hands-on labs at World Forum Toronto?
Yes! At World Forum Toronto, Learning Labs will be offered as part of the event's session lineup. These hands-on experiences are designed for existing customers to engage directly with ServiceNow experts, explore real use cases, and build practical skills in a lab environment. Space is limited, and laptops are required for participation. To sign up for a Learning Lab,  simply build your personalized event agenda and add the labs  you'd like to attend through the My Agenda tool.
What is CreatorCon?
CreatorCon is the ultimate hands-on event for ServiceNow developers, admins, architects, and all practitioners looking to build smarter workflows and faster automation. Get hands-on in AI labs, experience the possibilities of innovation at the HackZone, and connect with peers and experts from the Community. Have more questions about CreatorCon? Contact us at CreatorCon@servicenow.com.
How can I experience ServiceNow AI in action?
At CreatorCon, you’ll experience ServiceNow AI in action through mini labs and the HackZone, where you’ll build an AI Agent using real-world use cases. It’s your chance to see ServiceNow AI in action and walk away with something you built!
I’m new to ServiceNow AI Platform. Where do I start with CreatorCon?
If you are new to ServiceNow AI Platform, choose the CreatorCon Builder Track - designed for anyone to get started with no-code and low-code development on ServiceNow. Then join the ServiceNow Community to connect with peers, and explore the Developer Site for free instance and learning paths.
Do I need to bring anything to participate in CreatorCon?

Yes! CreatorCon is hands-on, and you’ll get the most out of it if you come prepared. We recommend bringing:

  • Your laptop – Required for labs and workshops
  • Power adapter/charger – Especially if you're traveling from another region
  • A tablet or phone – Highly recommended to use as a second screen for the lab guide. Otherwise, you’ll be switching tabs frequently on your laptop.
  • Your curiosity and excitement – You’re about to build some amazing things!

Additionally, you can stop by the Community Programs booth in the CreatorCon space on the World Forum Expo Show Floor to learn how you can join, or even start, a local chapter.
What are ServiceNow User Groups (SNUGs)?
ServiceNow User Groups (SNUGs) are in-person or virtual events where you can connect with peers, learn new skills, and grow your knowledge and network.

Join us at the SNUGs Social, a collaborative experience held during the networking reception at each World Forum event, designed for connection and Community-led good times.
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