Discover ServiceNow solutions for state governments. Modernize systems, enable efficient use of data, protect against cyber threats, and conserve budget.
Put AI to work for state government
Break free from outdated systems, enable efficient use of data, protect against cyber threats and do more for people while conserving budget.
View AI in Action
State Government AI
Simplify your state’s H.R.1 response with ServiceNow—streamline processes and focus more on the people you serve.
Start Today
State Government
Contact Sales
Industry Solutions
Products
Customer Stories
Features Resources
FAQ
Discover solutions for state governments
Deploy faster with pre-built, configurable solutions for your mission that save time and money while also leveraging responsible AI.
Human Services Response to H.R.1
Leverage H.R.1 as a catalyst for innovation
IT leaders can streamline systems for compliance, better support case workers, and achieve performance gains for ongoing improvement.
Related Products
Public Sector Digital Services
AI Agents
Integrated Eligibility for Human Services
One platform for eligibility determination
Unite your program eligibility experiences—so every person gets the help they need, with dignity, when it matters most. This is our mission.
Related Products
Public Sector Digital Services
CRM
IT Transformation
Transform tech and enable autonomous IT
Drive faster digital innovation and reduce IT cost by modernizing operations and empowering systems to self-manage through AI and automation.
Related Products
Incident Management
IT Asset Management
Featured products
Workflow Data Fabric
Empower AI agents to act on unified data, drive smarter decisions and boost operational efficiency.
Explore How
Raptor DB
Turn up the speed of operations by converting massive datasets into actionable, real-time insights.
Explore How
Integrated Risk Management
Improve visibility and risk-related decisions with real-time intelligence. Increase productivity and reduce costs with automated workflows across your enterprise to support a governance, risk, and compliance (GRC) strategy.
Explore How
Vulnerability Response
Prioritize vulnerability management with visibility into asset, risk, and threat intelligence. Workflow with IT for fast, efficient response.
Explore How
Security Posture Control
Get 360º degree visibility into your attack surface. Detect and remediate security control gaps and unmanaged assets, prioritize vulnerabilities by asset risk, and more.
Explore How
Security Incident Response
Respond rapidly to evolving threats. Optimize and orchestrate your enterprise security operations.
Explore How
Arizona Healthcare Cost Containment System
Medicaid agency sets out to transform business operations and support its mission of delivering health care to those in need.
Read Story
State of Tennessee Department of Human Services
Tennessee DHS speeds service delivery for citizens.
Read Story
South Dakota modernizes citizen services
South Dakota goes digital — transforming government services with ServiceNow to deliver faster, smarter, and more citizen-friendly experiences.
Read Story
Setting a new baseline for digital disaster recovery
For many organizations the road to working with ServiceNow is a long one: filled with internal assessment, red tape, and paperwork. For Florida Digital Service it happened overnight.
Read Story
Raleigh uses AI to accelerate innovation and city services
Smart city boosts employee productivity and improves public services using the ServiceNow AI Platform.
Read Story
Featured resources
View All Resources
DEMO
Rationalize Your Application Footprint
Watch Video
Blog
ServiceNow named a Leader by Gartner in CRM customer engagement
Analyst Report
IDC MarketScape: Worldwide Business Automation Platforms 2025 Vendor Assessment
Trust and Compliance
Trust and Compliance
See how we help governments work better
Federal Forum 2025
Access the programing and highlights from our marquee US federal government event of the year from February 2025.
Knowledge 2025
Best of Knowledge on-demand. Our biggest AI event is free to access. Stream can’t-miss content from this year’s event.
World Forums
Find the event closest to you, where global government and business leaders come together to tackle critical challenges.
Frequently asked questions
Expand AllCollapse All
What is ServiceNow’s position on Responsible AI?
ServiceNow artificial intelligence models are built against the National Institute of Standards and Technology (NIST) Risk Management Framework. These frameworks standardize an approach to using artificial intelligence built on four pillars: human-centricity, transparency, accountability, and inclusivity.
How does the ServiceNow partner ecosystem support state governments?
ServiceNow works with strategic partners in the public sector to add value for customers. From platform (hyperscaler) partnerships with Microsoft, Amazon Web Services, and Google Cloud, to industry-centric partnerships with global system integrators and government specialist organizations. Key partnerships help government customers get the most out of existing and future technology procurement decisions.
Does ServiceNow offer FedRAMP compliant clouds?
ServiceNow works with strategic partners in the public sector space to add value for customers. From platform (hyperscaler) partnerships with Microsoft, Amazon Web Services, and Google Cloud, to industry-centric partnerships with global system integrators. Key partnerships help government customers get the most out of existing and future technology procurement decisions.
Does ServiceNow offer compliant cloud deployment options for customers in regulated industries?
ServiceNow offers flexible cloud deployment options for customers of all types. In the United States, options include purpose-built environments such as the US Government Community Cloud (certified at FedRAMP High and DoD IL-4) as well as our National Security Cloud (NSC), which is restricted to access by US DoD entities with a requirement to store data at DoD Impact Level 5 (IL-5).
Get in touch with us
Find out how we can help advance your mission.
Connect Now