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Discover solutions for state governments Deploy faster with pre-built, configurable solutions for your mission that save time and money while also leveraging responsible AI.
Human Services Response to H.R.1
Leverage H.R.1 as a catalyst for innovation IT leaders can streamline systems for compliance, better support case workers, and achieve performance gains for ongoing improvement.
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Integrated Eligibility for Human Services
One platform for eligibility determination Unite your program eligibility experiences—so every person gets the help they need, with dignity, when it matters most. This is our mission.
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IT Transformation
Transform tech and enable autonomous IT Drive faster digital innovation and reduce IT cost by modernizing operations and empowering systems to self-manage through AI and automation.
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Featured products Workflow Data Fabric Empower AI agents to act on unified data, drive smarter decisions and boost operational efficiency. Explore How Raptor DB Turn up the speed of operations by converting massive datasets into actionable, real-time insights. Explore How Integrated Risk Management Improve visibility and risk-related decisions with real-time intelligence. Increase productivity and reduce costs with automated workflows across your enterprise to support a governance, risk, and compliance (GRC) strategy. Explore How Vulnerability Response Prioritize vulnerability management with visibility into asset, risk, and threat intelligence. Workflow with IT for fast, efficient response. Explore How Security Posture Control Get 360º degree visibility into your attack surface. Detect and remediate security control gaps and unmanaged assets, prioritize vulnerabilities by asset risk, and more. Explore How Security Incident Response Respond rapidly to evolving threats. Optimize and orchestrate your enterprise security operations. Explore How
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Frequently asked questions Expand All Collapse All What is ServiceNow’s position on Responsible AI?
ServiceNow artificial intelligence models are built against the National Institute of Standards and Technology (NIST) Risk Management Framework. These frameworks standardize an approach to using artificial intelligence built on four pillars: human-centricity, transparency, accountability, and inclusivity.
How does the ServiceNow partner ecosystem support state governments?
ServiceNow works with strategic partners in the public sector to add value for customers. From platform (hyperscaler) partnerships with Microsoft, Amazon Web Services, and Google Cloud, to industry-centric partnerships with global system integrators and government specialist organizations. Key partnerships help government customers get the most out of existing and future technology procurement decisions.
Does ServiceNow offer FedRAMP compliant clouds?
ServiceNow works with strategic partners in the public sector space to add value for customers. From platform (hyperscaler) partnerships with Microsoft, Amazon Web Services, and Google Cloud, to industry-centric partnerships with global system integrators. Key partnerships help government customers get the most out of existing and future technology procurement decisions.
Does ServiceNow offer compliant cloud deployment options for customers in regulated industries?
ServiceNow offers flexible cloud deployment options for customers of all types. In the United States, options include purpose-built environments such as the US Government Community Cloud (certified at FedRAMP High and DoD IL-4) as well as our National Security Cloud (NSC), which is restricted to access by US DoD entities with a requirement to store data at DoD Impact Level 5 (IL-5).
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