Gain AI skills and insights that drive results World Forum delivers practical AI takeaways that are grounded in real business scenarios.

Get hands-on with AI  Learn by doing. Build and test AI agents, experiment with vibe coding, and find out how ServiceNow Otto and Workflow Data Fabric Power deliver a unified AI experience across your enterprise.

Meet your AI control tower See how ServiceNow acts as the AI control tower for business reinvention, powering every corner of the business. Create your own AI agents that sense, decide, act, and secure on a single platform.

Turn talk into takeaways Come for conversations with pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum. Day 1

Video Message Minister of Finance
Minister of State for Financial Services
Minister in charge of the Review of Special Tax Measures and Subsidies
Member of the House of Councillors

Satsuki Katayama Video CTA

NTT, Inc.  President and CEO

Akira Shimada  Video CTA

Chubu Electric Power Co., Inc. Executive Officer / General Manager,
Digital Transformation Division / Chief Information Security Officer

Uchida Tadashi Video CTA

ServiceNow Japan President, Japan

Masatoshi Suzuki Video CTA

ServiceNow EVP, AI Engineering

Joe Davis Video CTA

Eternal Hospitality Group Executive Officer / CDIO (Chief
Information Officer)

Akira Nakabayashi Video CTA

GO Inc.  Group Manager, Engineering Group, BPR Dept, IT Strategy Unit.  

Masateru Tomioka  Video CTA

Konoike Transport CO., LTD. ICT Promotion Division
ICT Planning Department
Assistant Manager



Koki Hayashi Video CTA

System Support Inc.  Head of Division
Business Innovation Design Division
Kanazawa Business Unit 

Hiroshi Yoshida  Video CTA

SYSLABO Co., Ltd. General Manager, ServiceNow
Sales,Corporate Planning
Department 

Shinya Yamada  Video CTA

SoftBank Corp  Operational System Development
Division Senior Director 

Tomohiro Shitozawa Video CTA

TANAKA PRECIOUS METAL GROUP Co., Ltd.  Section Manager
IT Department
IT Divison  

Masayuki Oka  Video CTA

Chubu Electric Power Co., Inc. IT and Cybersecurity Department /
Section Manager

Yuki Yamada Video CTA

Chuden CTI Co., Ltd. Platform Region, Hybrid Cloud Center,
Service Technology Group / Lead
Engineer

Asumi Nouda Video CTA

Toyota Tsusho Corporation  DX ACCELERATION DEPARTMENT / 
GENERAL MANAGER 

Fusaichiro Kobayashi  Video CTA

Nomura Research Institute, Ltd. Sapporo Solution Development
Department I

Keito Aoki Video CTA

Panasonic Digital Co.,Ltd Head of Web Solutions Department

Satomi Arakawa Video CTA

Panasonic Digital Co.,Ltd General Manager 

Takuma Yoshinaga  Video CTA

Bizreach Inc, Workflow Group, Corporate
Infrastructure Development
Department, Digital Transformation
Division

Ryoya Iwayama Video CTA

Bizreach Inc, Manager, Workflow Group, Corporate
Infrastructure Development
Department, Digital Transformation
Division

Shinji Shioyama Video CTA

Mercari, Inc.

IT Service Management / Manager

Hiroki Ito

Video CTA

Mercari, Inc. Corporate IT / IT Service
Management

Takuya Shimbo Video CTA

YKK Corporation YGCC Group, Sustainability
Department, General Manager

Kenichi Yamamoto Video CTA

Join us for a day that brings AI learning to life


8:30 a.m.  

Welcome & Badge Pick-up Pick up your badge at registration and wait for the Sessions & Expo to begin.


9:00 a.m. – 10:00 a.m.  

Training Sessions Join a special session led by ServiceNow University instructors. A light breakfast will be available for session attendees.


10:00 a.m. – 11:30 a.m.  

Day1 World Forum Keynote Explore the latest ServiceNow technologies and product strategy. Hear from industry experts and customers driving innovative initaitves.


11:30 a.m. – 1:00 p.m.  

Lunch & Expo Enjoy lunch and networking while exploring the Expo floor.


1:00 p.m. – 4:10 p.m.  

Breakfast Sessions & Expo Experience a diverse range of content, including customer case studies, product keynotes by key solution area, and the latest ways to leverage the AI Control Tower. Sponsored sessions will also be held.


4:10 p.m. – 5:40 p.m.  

Networking Reception Enjoy drinks and light bites while connecting casually with fellow attendees.


5:40 p.m. – 6:40 p.m.  

Special Live Performance Day one closes in style with a live performance by a special guest artist. We're delighted to announce that Kaori Mochida, vocalist of Every Little Thing, will be performing! We hope you'll look forward to it.

Day 2

ServiceNow Japan President, Japan

Masatoshi Suzuki Video CTA

ServiceNow Executive Vice President and Chief
Technology Officer

Pat Casey Video CTA

ServiceNow Japan GVP, Japan COO

Tomohiro Hara Video CTA

ServiceNow Japan ServiceNow Futures | Innovation
Officer

Ryo Saso Video CTA

ServiceNow Senior Developer Advocate

Lauren McManamon Video CTA

NTT DOCOMO Business Engineering, Inc.  Chief Operation Management
Department Smart Operation Service
Division 

Keisuke Morioka   Video CTA

KOKUSAI ELECTRIC CORPORATION Manager, BX Office

Yasuo Tsuchida Video CTA

NEC Corporation AI Workflow Group / AI Platform
Department / Corporate
IT & AI Innovation Division

Rina Nakazato Video CTA

NEC Corporation AI Workflow Group / AI Platform
Department / Corporate IT & AI
Innovation Division

Takaya Hirose Video CTA

Net One Systems Co., Ltd.  Sales Engineering Division Customer 
Success Department3 Manager 
 
Shigetada Sasaki  Video CTA

Nohara Group Inc. IT Division, Group CAIO & IT Division
General Manager

Fabio Massumoto Video CTA

Fujitsu Limited Senior Director, Enabling Technologies
Division, Corporate Digital Unit

Yuki Yanagi  Video CTA

Fujitsu Limited Manager, Enabling Technologies
Division, Corporate Digital Unit 

Mayuko Muramoto Video CTA

Join us for a day that brings AI learning to life


8:30 a.m.  

Welcome & Badge Pick-up Pick up your badge at registration and wait for the Sessions & Expo to begin.


9:00 a.m. – 10:00 a.m.  

Training Sessions Join a special session led by ServiceNow University instructors. A light breakfast will be available for session attendees.


10:00 a.m. – 11:30 a.m.  

Day 2 Keynote Featuring technology-focused speakers, this session takes a deep dive into the latest features and direction of ServiceNow's products.


11:30 a.m. – 1:00 p.m.  

Developer Keynote Join Senior Developer Advocate Lauren McManamon for the Developer Keynote, where she'll show you how to build for the business across multiple platforms and LLMs—while maintaining governance.


11:50 a.m. – 1:00 p.m.  

Lunch & Expo Enjoy lunch and networking while exploring the Expo floor.


1:30 p.m. – 5:30 p.m.  

Breakout Sessions & Expo In addition to customer case studies and product-specific sessions, this track features the Hackathon Finals, where developers compete on technical challenges, and hands-on Vibe Coding Labs. Experience ServiceNow AI through this practical, hands-on program.


5:30 p.m. – 6:30 p.m.  

Networking Reception & Expo Enjoy drinks and light bites while connecting casually with fellow attendees. Don't miss the SNUG Meetup, a community gathering where ServiceNow users can connect and collaborate.

Special Live Artist Announced! Karoi Mochida We're thrilled to announce that Kaori Mochida - vocalist of Every Little Thing, who debuted in 1996 and whose 2nd album "Time to Destination" became a massive hit with over 3.52 million copies sold - will perform at the special live show closing out day one! Please look forward to it!

Lock-in your sessions with My Agenda—now live Start your personalised World Forum Tokyo journey now. Be sure that you’re registered to access My Agenda and browse our 20+ sessions. Make my agenda

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