With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years. Devoteam has leveraged the Now Platform since 2009 to help customers to deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement. Our team of 800+ tech experts and 200+ advisory consultants brings a holistic transformational approach across the full ServiceNow platform. Devoteam has been a ServiceNow Elite Partner since 2019, and was recognised as the 2024 EMEA Elite Partner of the Year.
DEVOTEAM
Devoteam is a tech consulting firm specialised in cloud, cybersecurity, data, and sustainability.
Contact Partner Visit Website Customer satisfaction score 4.68 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 3 See all applications and solutions Headquarters Levallois-Perret, Hauts-de-Seine, France
DEVOTEAM Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Public Sector Designations Focus Industries Location Resources
About DEVOTEAM With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years. Devoteam has leveraged the Now Platform since 2009 to help customers to deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement. Our team of 800+ tech experts and 200+ advisory consultants brings a holistic transformational approach across the full ServiceNow platform. Devoteam has been a ServiceNow Elite Partner since 2019, and was recognised as the 2024 EMEA Elite Partner of the Year. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
 Offering(s) 3 Employee Experience WSD quickstart Get Offering Employee Experience HRSD QuickStaHRt Audit Get Offering Employee Experience QuickStaHRt Get Offering View All
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 278 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 48 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 55 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 36 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 44 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 39 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 21 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 21 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 29 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 65 Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 278 Customer Service Management (CSM) Suite Certification - CSM Professional 48 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 18 Enterprise Architecture Implementation Delivery Accreditation 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 55 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 6 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 36 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 44 ITOM Health Certified Implementation Specialist – Event Management 39 ITOM Visibility Certified Implementation Specialist – Discovery 21 Certified Implementation Specialist – Service Mapping 21 ITSM Pro Micro-Certification - Service Portal 40 Micro-Certification – DevOps Change Velocity 7 Suite Certification - ITSM Professional 7 ITSM Standard Certified Implementation Specialist – IT Service Management 33 Micro-Certification - CMDB Health 40 Micro-Certification - Configure the CMDB 40 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 37 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 19 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 14 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 52 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 13 Certified Implementation Specialist – Third-party Risk Management (TPRM) 13 Security Incident Response Certified Implementation Specialist – Security Incident Response 29 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 29 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 22 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 87 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 40 Workflow Data Fabric Suite Certification - Workflow Data Fabric 6
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s) 2 Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 18
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 101 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 407 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 574
Awards View All
Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Certified Small Business
Focus industries
Self-declared by partner.
Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bahrain, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Kuwait, Lithuania, Luxembourg, Latvia, Morocco, The Netherlands, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Windhof, Luxembourg | Amsterdam, The Netherlands | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Norway, Poland, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Windhof, Luxembourg | Amsterdam, The Netherlands | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program