Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Back to the Future: Customer Service in 2023

To truly become customer‑obsessed, you need to understand what new technologies and customer service experiences will come to seem normal for your customers in five years. Many of these technologies require new organizational models, as well as new metrics for measuring success—changes that will take time and careful planning.

Join our guest speaker, Ian Jacobs from Forrester Research, for a highly engaging presentation to:

  • Discuss technologies and strategies that will help you transform customer care
  • Get ahead of your customer’s expectations

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