Now on Now: Enabling service excellence

Now on Now: How Performance Analytics is enabling service excellence

Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real‑time trends of KPI performance. It also enables persona‑based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

In this webinar, you'll learn:

How we use Performance Analytics to increase operational visibility
How we are improving service performance and elevating our own IT service experience
Best practices and recommendations from ServiceNow experts, based on our own learning

Start your path to success

First Name
Last Name
Business E-mail
Company
Business Phone
Two + 3 = ?
I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

Yes

No
Mobile Phone
Create an account for instant downloads and other premium resources
Show
Password

Safety first. Your password must contain at least:

8 characters

One lowercase letter (a-z)

One uppercase letter (A–Z)

One number (0-9)

One symbol (!, @, #, etc.)
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement.