Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

How Performance Analytics is enabling service excellence

Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real‑time trends of KPI performance. It also enables persona‑based views of the information to all stakeholders in our organization – from our operations staff to our CIO. 

In this webinar, you'll learn:

  • How we use Performance Analytics to increase operational visibility
  • How we are improving service performance and elevating our own IT service experience
  • Best practices and recommendations from ServiceNow experts, based on our own learning

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()]

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.