• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Redesign your approach to problem management (Featuring Owens-Illinois)

July 18, 2019. Start time 9 am PDT | 12 pm EDT

O‑I is the world's leading glass container manufacturer with more than a century of experience crafting pure, sustainable, brand‑building glass packaging for many of the world's best‑known food and beverage brands.

Problem management should be more than fixing incident root causes. Owens‑Illinois, a ServiceNow customer, changed the way they define and manage “problems” to capture and address opportunities for business improvement.

Join Mark Tonsetic, Director, Best Practices Center of Excellence at ServiceNow in conversation with Adam Jackson, IT problem Manager at O‑I, to learn how O‑I redefined their problem management approach, so problems are not seen as distractions to actual work but are prioritized to realize business outcomes faster.

Key questions addressed:

  • How do we define and identify a problem?
  • What is the problem manager’s role?
  • How can we effectively use ServiceNow to track and build      transparency on problem management?

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Yes
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..